Administrative Clerical Assistant

Job Description

Job Description

Administrative Clerical Assistant

Position Summary

Provide administrative and operational support for New Jersey Natural Gas’s (NJNG) Energy Efficiency Program, with a focus on the On-Bill Repayment Program (OBRP). Manage applications and related documentation from intake through completion, assist customers and contractors, and coordinate with the New Jersey Clean Energy Program (NJCEP) to keep projects accurate and on schedule. This role also supports the department’s broader strategic and operational goals.

Key Responsibilities

Process and manage assigned residential and commercial OBRP applications through completion.

Respond promptly and accurately to customer and contractor calls and correspondence, including inquiries about application and project status.

Review applications, contracts, work-completion records, and other program documents for accuracy and completeness; identify discrepancies and coordinate corrections.

Track outstanding documentation and follow up with customers, contractors, and NJCEP to meet program deadlines and resolve issues.

Coordinate with NJCEP on contractor concerns, project completion status, documentation discrepancies, and jobs approaching expiration.

Review proposals, contracts, and Manual J and S documentation when required to verify that proposed equipment is appropriately sized.

Follow up with contractors to resolve equipment or documentation discrepancies.

Review financial information, including contract and work-completion costs, and reconcile it against documentation received from NJCEP.

Prepare weekly check vouchers and obtain required approvals and signatures.

Update Energy Savvy and other tracking systems daily with accurate project information and status.

Monitor records for overdue tasks and expiring projects; coordinate next steps to move projects forward or close them out.

Qualifications

Associate degree preferred, or equivalent relevant experience.

Two to four years of related experience preferred.

Proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Access.

Strong customer-service and telephone communication skills.

Excellent attention to detail and ability to manage multiple applications and deadlines.

Strong written, verbal, and interpersonal communication skills.

Self-motivated, organized, and able to work independently to resolve issues.

Sales or marketing support experience is desirable.

Familiarity with database queries, financial accounting systems such as UCIS, GIS, or tax map software is desirable.

Knowledge of NJNG’s service territory, particularly Monmouth, Morris, and Ocean counties, is a plus.

Natural gas utility or HVAC experience is preferred.