Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk

Job Title

Job Title: Front Desk Representative

Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

Responsibilities:

• Welcomes patients and guests in a friendly manner, following the "I am Welcomed" standard workflow
• Provides navigation assistance to all patients and guests
• Utilizes the electronic health record accurately and efficiently to perform the following functions:
• Patient Check-in
• Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
• Registration
• Patient Check-out (Schedule following the standard processes)
• Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
• Ensures personal workspace and patient waiting areas are neat and sanitized.
• Responsible for handling patient financial transactions- Cash Box - Cash Collections - Credit/Debit card transactions - Daily reconciliation
• Promotes the organization and assists in maintaining clinic efficiency
• Check-out patients
• Provide scheduling support for contracted providers and specialty departments
• Provide support for providers with requests and urgent needs
• Manages special patient needs upon request
• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
• Receives and creates encounters for medical forms and delivers them to the clinical team
• Assist with processing of time sensitive patient's needs, such as patient forms, etc.
• Perform other duties as assigned