Client Advisor/Stylist- Forum (Bilingual)

Location: Las Vegas, US Key Responsibilities Brand Experience Master the Client Journey to create strong long‑term client relationships. Clientele and proactive engagement with existing and potential clients. Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). Be aware of CRM targets and actively engage in all actions to reach them. Implement personalized reach‑out campaigns and utilize all clienteling tools available to complete CRM tasks within a given timeframe. Consistently capture client data and take notes of all qualitative information. Know the customer portfolio, and the VVICs and VICs they handle. Consistently work to achieve given sales, KPIs and CRM targets. Styling Strive to discover clients and their every need, and guide them across all categories of the brand. Be familiar with current fashion and in‑season trends to curate looks. Develop strong product and fit knowledge via company trainings, tools, and in‑store employee fit sessions. Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment. Stay informed about new arrivals, seasonal trends, and special events within the store. Merchandise and Visuals Assist with all sales and after‑sales activities (boutique returns, end‑of‑season, customer returns, repairs, complaints). Ensure product maintenance and replenishment on the floor. Know the warehouse stock of all categories to ensure restock shelves and maximize sales. Partner with the team to ensure seamless day‑to‑day store operations and uphold presentation standards. Liaise with the Visual team to follow display guidelines; verify and report all relevant information to store management. Operations Knowledge and understanding of company policies and procedures. Ability to use POS system to perform all client transactions. When an Ops team member is not present, actively participate in the execution of operational tasks (including shipping/receiving). Requirements Previous luxury retail sales with relevant clientele‑focused experience. Proven track record in achieving sales results. Exceptional client‑relationship building skills. Strong verbal and written communication skills. Computer skills to operate the retail POS system and MS Office programs such as Word, Excel, and Outlook. Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays. Foreign language skills a plus, preferably bilingual in English and Spanish. Action‑oriented; drive for results. Problem‑solver. Must be a team player. #J-18808-Ljbffr Sabceducation