Call Delivery Change Leader
OneMain Financial
OneMain Financial in Wilmington, DE (and Evansville, IN) seeks a Call Delivery Manager to lead incidents, service requests, and change workflows across the Call Delivery and Voice Technology teams. You will own intake, prioritization, planning, and validation with business stakeholders, develop standardized processes, and mature ServiceNow/JIRA-based workflows. The role emphasizes transparency, accountability, and scalable shared services to balance BAU work with strategic enhancements. #J-18808-Ljbffr OneMain Financial
Vacancy posted 3 days ago
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