Lead Logistics Coordinator

Lead Logistics CoordinatorLocated in Aston, PA. Capstone Logistics is the premier provider of 3rd Party services in distribution centers across the nation. With a foot print of over 400 DCs in 45 states and Canada, Capstone is the preferred partner for many major retailers, grocers and specialty companies. With high-growth expected this year, we are looking for top talent that is interested in career opportunities to grow with us! This position is designed to communicate effectively with both vendors and customers to ensure that deliveries are consistently made on time as we work to meet the needs of our customers. Will report directly to the Logistics Manager Work Days & Shift Start times: M-F 4:00pm -12:30am (2nd shift) Hourly Rate $24-$26Job DescriptionLead Logistics Coordinators expected to help with dispatch and assist drivers.Assist with overseeing billing and daily coordinator functions and make sure everything is done by deadlines given by management.Make sure all settlements are filled out properly and passed on to Logistics Manager.Need to be organized, a great communicator, and manages time well.The Lead LC will be the Logistics Managers main point for updates and issues reports when needed.Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software.Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, etc.) to vendors at the time of dispatch.Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.Manage contact with vendors to ensure all routes are covered, as needed.Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, etc.) as required by Capstone Logistics customers.Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.Evaluate importance of incoming telephone calls and prioritize accordingly.Provide support to the customer service team, on an as needed basis or during peak season.Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.Customer ServiceProvide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service.Keep customers notified of changes with route schedules and or on demand delays.RequirementsExcellent verbal communication and problem solving skillsComputer skills including Microsoft Word, Outlook, and Internet.Interpersonal skills; ability to foster teamwork and motivate/coach others.Knowledge of local and regional geographical areaAccurately and quickly read mapsMake optimum decisions under pressure and time constraints