Call Center Representative

Job Title: Call Center Representative Hiring for multiple Call Center Reps, fully onsite in West Hills, CA. Pay: $23 per hour. Requirements At least 1 year of high volume calls At least 6 months of healthcare experience Description The Member Services team at Regal Medical Group operate in a fast-paced customer service and healthcare coordination enviornment . Representatives act as the primary liaison between members, providers, and health plans, handling inquiries regarding claims, referrals, and eligibility while ensuring an exceptional healthcare experience. For this project the two classes that we hire will start with working out of a Queue managing inboard calls from members, taking detailed meesages and forwarding information to the appropiate department with Regal. Skills Call center Customer service medical record patient care insurance verification Support care management Top Skills Details Call center Customer service medical record patient care insurance verification Additional Skills & Qualifications Experience: Minimum of 2 years of customer service experience, ideally in the Healthcare field. Knowledge: Referrals, Prior Authourizations, Medical Billing, Patient Intake, Insurance Verification, and Care Coordination. Soft Skills Pleasant telephone manner Strong written/verbal communication Proficiency in Microsoft Office Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Los Angeles, CA. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Los Angeles, CA. Application Deadline This position is anticipated to close on Jun 26, 2026. Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr