Billing Specialist, National Accounts

Position Summary The National Accounts Billing Specialist at Marmic Fire & Safety is responsible for processing, data entry, and accurate billing of Fire Protection service orders for National Account Customers. This role ensures each work order is invoiced with precision and resolves any discrepancies to maintain Accounts Receivable metrics. The specialist manages billing tasks across various customer‑specific software portals and collaborates with Marmic branches and partner affiliates to address any issues related to billing and payment. Core Responsibilities Post job processing of completed work orders in Marmic’s software portals. Perform data entry, paperwork submission, and invoicing through assigned customer‑specific software portals. Produce accurate line‑item billing on a per‑job basis, adhering to various customer‑requested formats. Document and resolve pricing questions or concerns with internal branches or customers. Work with Marmic branches and/or partner affiliates to address missing paperwork and pricing issues. Monitor and manage customer Accounts Receivable reports to ensure timely payments and adherence to AR metrics. Resolve short pays, overpayments, and other payment discrepancies. Collaborate with Marmic National Account CSR’s and the Department Manager to keep customer pricing sheets up to date. Ensure accurate paperwork and documentation for each service order. Maintain professional relationships with branch and affiliate partners. Ensure jobs are “pre‑billed” and prepared for post‑job processing. Support successful monthly closings with complete and accurate job progression and processing. Maintain customer scopes of work and job/customer‑specific pricing as assigned. Meet or exceed all customer service metrics (KPI’s or SLA’s) and support Marmic branches and partner affiliates for success. Minimum Qualifications High School Diploma or equivalent required; undergraduate degree in business management or similar fields preferred. Strong work ethic and well‑organized with a professional and reliable attitude. Proficient in Excel, Google Sheets, Microsoft Word, and Google Docs. Detail‑oriented with strong problem‑solving skills and the ability to communicate effectively both verbally and in writing. Ability to develop strong working relationships with customers and Branch Managers. Ability to work in a fast‑paced, high‑volume environment with emphasis on accuracy and timeliness. Capability to interact professionally in high‑stress situations and thrive in a team‑oriented environment. Must pass pre‑employment background and substance abuse screening upon hire and throughout employment. Preferred Qualifications Prior experience in billing or Accounts Receivable. Fluent in Spanish. Benefits & Perks Employee Ownership Program Company‑paid training programs and on‑the‑job training. Tele‑health services if healthcare coverage is elected. 401K plan with up to a 4% company match. Medical, Dental and Vision Insurance effective the first of the month following your start date. Accrual of up to 13 days of Paid Time Off (PTO) in your first year. 7 Paid Holidays annually. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Marmic-Fire-