Office Manager

Shenandoah University’s Office of Global Engagement is seeking applications for an Administrative Assistant. This is a full-time benefited position located on our main campus in Winchester, VA.

This position will report to the Executive Director of the Center for Global Education and the Director of the Barzinji Institute for Global Virtual Learning. This individual will be initially responsible for administrative work required for implementing the “Going Global Virtually” grant funded by the Stevens Initiative (which ends May 30, 2026). Some of the responsibilities included in the grant will be submitting financial records, contributing to progress reports, participating in alumni engagement activities, and program monitoring and evaluation.

This individual will also manage the day-to-day operations of the Office of Global Engagement, including, but not limited to, hiring and managing a group of work-study students, completing and submitting monthly p-card statements, submitting work orders to physical plant, assisting students and faculty with questions and concerns, organizing events, and helping with the logistics of hosting domestic and international guests.

As a member of the Office of Global Engagement staff, the position will have the knowledge to manage, prioritize and address impromptu visits, emails, and phone calls from a variety of sources and possess the ability to exercise judgment in handling such situations. Strong oral and written communication skills as well as interpersonal skills are a must. Time management and the ability to prioritize are important. Creativity and social media management will also be a part of the position.

Responsibilities:

• Grant administration
• Submitting financial records and tracking financials and budgets
• Contributing to and developing progress reports
• Participating in alumni engagement activities such as creating a channel of regular communication with program alumni (e.g. newsletter, Facebook group, Instagram, LinkedIn, WhatsApp groups)
• Program monitoring and evaluation
• Keeping track of Virtual Exchange Fellows, administering assessments and reporting outcomes
• Serve as hospitality coordinator for international visitors by assisting with matters such as booking hotels, creating itineraries, arranging for transportation, purchasing gifts and coordinating schedules.

Front Office Support:

• Greet visitors, manage visitor intake and schedule appointments
• Serve as a point of contact for international visitors
• Provide excellent customer service through phone, email, and in-person interactions

Technology/Web Management:

• Maintain office management software (Via Portal) and Google Drive
• Update and manage the office website and social media accounts

Events Planning & Support:

• Plan special events on and off campus for faculty, staff, and students
• Coordinate cultural programming for international students
• Assist with outreach events, study abroad fairs, orientations, etc.
• Manage event promotions including creating materials and managing event platforms

Administrative Duties:

• Writing, editing, and correspondence
• Compile and submit p-card statements and work orders
• Maintain office supplies inventory and organization
• Supervise work-study student assistants
• Process education abroad transcripts, referrals, conduct checks
• Compile information for Clery and program evaluation reporting
• Support course approval process and systems
• Process travel registrations, enrollments, and billing

Required Skills

• Education: Bachelor’s degree required.
• Previous administrative support experience.
• Ability to operate successfully in a diverse, inclusive environment.
• Strong organizational skills to successfully manage and prioritize multi-step processes simultaneously.
• Exceptional communication skills.
• Ability to work independently and collaboratively in cross-functional teams.
• Detail-oriented for data entry and management of student data.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Google Docs.
• Interest in international education and/or higher education administration.

Required Experience

• Previous study, living, volunteering, teaching, or working abroad experience.
• Knowledge of a second language.
• Previous experience with web-based office and application management systems.
• Demonstrated ability to enhance office productivity and efficiency.
• Advanced skills in Microsoft Office.
• Design skills including familiarity with Canva.
• Content creation experience on social media.
• Ability to anticipate needs and proactively assemble appropriate resources.

How to Apply:

The complete application will include a cover letter, resume, and contact information for three professional references. Applications will be reviewed immediately and will continue until a qualified candidate is selected.

**Note: A pre-employment background check will be required, and a satisfactory driving record may be required as a condition of hire.

**Authorized to work in the United States is a pre-condition of employment. At this time, Shenandoah University is not in a position to sponsor international visas.

Shenandoah University values individuals and communities' unique and diverse perspectives locally and globally. It seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law.

Qualifications:

• Education: Bachelor’s degree required.
• Previous administrative support experience.
• Ability to operate successfully in a diverse, inclusive environment.
• Strong organizational skills to successfully manage and prioritize multi-step processes simultaneously.
• Exceptional communication skills.
• Ability to work independently and collaboratively in cross-functional teams.
• Detail-oriented for data entry and management of student data.
• Proficiency in Microsoft Word, PowerPoint, Excel, and Google Docs.
• Interest in international education and/or higher education administration.