Service Representative

About the Role Medworks is seeking a Service Representative to support surgical procedures and equipment operations at healthcare facilities across the greater Norfolk, VA area. This is a field-based role requiring daily travel between hospitals and surgery centers. The Service Representative works directly in clinical environments to set up, operate, and troubleshoot medical equipment during surgical procedures, helping ensure safe and efficient patient care. Responsibilities Equipment Setup & Operation Install, set up, and test medical lasers and surgical equipment before procedures Operate equipment during procedures to ensure proper functionality and safe use Perform basic maintenance, calibration, and troubleshooting Clinical Support Provide real-time technical support in the operating room Assist surgical staff with proper equipment use Respond promptly to clinical needs in fast-paced environments Inventory & Documentation Track assigned equipment and disposable inventory Maintain accurate records of equipment usage, service activity, and procedures Ensure documentation supports billing and compliance requirements Compliance & Quality Follow infection control, aseptic technique, and patient safety protocols Maintain a compliant and safe operating environment Adhere to all facility policies and credentialing requirements Coordination & Communication Collaborate with internal teams to support service delivery Maintain professional working relationships with clinical staff Required Qualifications Ability to work in operating rooms and clinical environments Strong attention to detail and ability to follow defined procedures Ability to perform effectively in fast-paced, high-pressure settings Strong communication and interpersonal skills Ability to manage time, travel, and responsibilities independently Willingness and ability to travel daily within the assigned region Valid driver’s license and reliable transportation Preferred Qualifications Experience in healthcare, surgical support, or medical device environments Familiarity with operating room protocols or sterile technique Technical aptitude or experience working with equipment Schedule & Travel Monday–Friday schedule with variable start and end times Frequent early mornings based on surgical schedules Daily local travel between regional healthcare facilities Work is performed primarily in hospitals and clinical environments Compensation & Benefits Salary Range: $47,000 - $50,000 Health, dental, and vision insurance 401(k) plan Paid time off + Company Holidays Car allowance + Travel Expenses Covered Physical Requirements Ability to lift and move equipment Ability to stand for extended periods Ability to work in clinical and surgical environments About Medworks Medworks provides surgical equipment and procedural support services to healthcare providers, specializing in urology, gynecology, and general surgery. Equal Opportunity Employer Medworks is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics. #J-18808-Ljbffr Medworks