Customer Experience Associate (Part-time, Temp)

Job Description

Job Description

SUMMARY:

Reporting to the Customer Experience Supervisor, the Customer Experience Associate will support day-to-day interactions with customers ensuring an exceptional customer experience. The Customer Experience Associate collaborates closely with Sales, Operations, Shipping, and other internal teams to ensure customer needs are met efficiently and accurately.

RESPONSIBILITIES

• Responsible for the timely and accurate processing of incoming orders and communicating delivery expectations to customers.
• Review, update, and release orders received through automated order entry and web order processes
• Responding to customer inquiries in a timely and effective manner, via phone and CRM platform.
• Processes Returned Merchandise Authorizations (RMAs) and assists with repair process.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Other duties assigned as necessary.

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic understanding of customer support and related processes.
• Solution based approach working with customers and other departments.
• Exceptional interpersonal skills and a client-centered approach.
• Ability to work independently and within a team in a fast-paced environment with emphasis on accuracy, timeliness, thoroughness, and professionalism.
• Highly organized and strong ability to multi-task.
• Ability to calculate numerical totals including price and discount calculations and invoice totals.
• Effective time management skills to maximize efficiency.
• Ability to read and interpret general business forms and purchase orders.

QUALIFICATIONS (Education and experience)

• High School diploma or equivalent.
• At least 1 year experience in data entry, administrative tasks and phone work.
• Proficiency in MS Office.

ESSENTIAL FUNCTIONS

Working conditions are in a normal office environment. While performing the duties of this job, the employee is regularly required to walk; sit and stand; using the hands to handle, finger, or feel objects, tools, or controls. Occasionally, the employee must crouch or kneel. The employee must occasionally exert or lift up to 20 pounds. Successful performance requires good eyesight with or without corrective lens. Requires long periods working at a computer and includes phone work.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification and may be amended at any time at the sole discretion of the Employer. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.