Coming in 60 days to your area in Atlanta, GA! Workplace Ambassador

Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Job Title

Deliver Exceptional Guest Experiences

• Serve as the first point of contact and create positive first impressions
• Provide directions, resources, and support to Paramount employees and guests
• Escort guests to appropriate locations when needed
• Cultivate and create meaningful connections with your floor populations

Support Workplace Operations

• Proactively manage workspace reservations and bookings
• Monitor office and desk space utilization
• Coordinate workplace services and respond to employee needs

Help Execute Meetings & Events

• Support the setup and execution of meetings and special events
• Conduct meeting space inspections to ensure readiness
• Partner with Event Managers, A/V teams, and technical support staff

Problem Solve & Follow Through

• Proactively identify and report facility, housekeeping, or maintenance concerns
• Track requests and ensure timely resolution
• Follow up on workplace changes and service requests for accuracy
• Follow up with Paramount employees to keep them informed on progress made to complete their requests
• Escalate issues appropriately to ensure timely resolution

Ready to Make Someone's Day?

Compensation: $28.00

What are we looking for?

• High school diploma or equivalent
• Minimum 1 year of hospitality, hotel, concierge or a related field preferred
• Outstanding interpersonal and communication skills
• Strong organizational and multitasking abilities
• Basic knowledge of A/V technology and workplace systems is a plus

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.