Service Advisor / Service Writer

Job Description

Job Description

Automotive Service Advisor

D&D Auto LLC | Wetumpka, Alabama

D&D Auto LLC is a family-owned and operated automotive repair shop in Wetumpka, Alabama. Our business is built on honest work, dependable service, and lasting relationships—with both our customers and our employees.

As a family business, we value the people who help us succeed. Our employees are like family to us, and we want every team member to feel respected, supported, and appreciated. We believe in working together, taking pride in what we do, and treating customers with the same care we would want for our own families.

We are looking for an experienced Automotive Service Advisor who shares these values and can help deliver an excellent customer experience from the first phone call to the final pickup.

The Service Advisor serves as the primary connection between our customers and technicians. You will help customers understand their vehicle’s needs, prepare accurate estimates, coordinate repairs, and keep customers informed throughout the process.

The ideal candidate combines strong customer service and sales skills with practical knowledge of automotive repair. We are looking for someone who can earn customer trust, confidently explain recommended services, and keep a busy workflow organized.

What We Offer

• Competitive Flat-Rate Pay: Highly rewarding tiered bonus structures that pay out consistently when you produce.
• Benefits Package: Health insurance plans and paid holidays to support you and your family.
• No Weekends: Enjoy your time off with a predictable Monday through Friday schedule.
• Advanced Tooling: Access to professional diagnostic platforms, including Snap-on scanners, Identifix, and ProDemand.
• Modern Workflow: We use Tekmetric for streamlined digital vehicle inspections (DVIs) and zero-hassle repair orders.
• Professional Growth: Paid training opportunities to sharpen your skills and keep you ahead of the curve.

• Greet customers, answer phone calls, and schedule service appointments.
• Listen carefully to customer concerns and document vehicle symptoms and service requests accurately.
• Work with technicians to understand inspection findings, repair recommendations, and estimated completion times.
• Prepare and present estimates for repairs and maintenance.
• Explain recommended services clearly, helping customers understand priorities, costs, and options.
• Obtain customer authorization before proceeding with repairs or additional work.
• Coordinate parts availability and repair scheduling with the shop team.
• Provide timely updates about repair progress, changes in cost, and completion times.
• Maintain accurate repair orders, customer records, and service documentation.
• Review completed invoices, process payments, and explain work performed at pickup.
• Follow up on customer questions or concerns professionally.
• Support shop profitability through accurate estimating, appropriate service recommendations, and consistent follow-through.

• At least two years of experience as an automotive service advisor or service writer in a repair shop or dealership.
• Working knowledge of automotive systems, common repairs, and preventive maintenance.
• Experience preparing estimates, managing repair orders, and obtaining customer approvals.
• Strong communication, customer service, and relationship-building skills.
• Ability to present repair recommendations and close sales honestly and professionally.
• Strong organization and attention to detail, with the ability to manage multiple customers and repairs.
• Comfort using shop management software.
• Experience with Tekmetric is preferred, but not required.
• Dependability, a positive attitude, and a willingness to work closely with others.
• Valid driver’s license.

Commission-based compensation calculated as a percentage of gross profit. The commission percentage will be determined based on relevant experience, demonstrated skills, and the level of training needed. Compensation details will be discussed during the interview process.

Join a family-owned business where your work matters, your contribution is valued, and customer relationships come first.