Information Technology Application Support Analyst IV

$55 - $60 per hour

ConsultNet Technology Services and Solutions

Information Technology Application Support Analyst IV
Birmingham, AL- Charlotte, NC- Atlanta, Georgia (hybrid- onsite 3 days per week)
12- month contract to hire
Pay Rate: $55.00 - $60.00per hr.

Our client needs a seeking a hybrid Technical Support and Delivery Coordination professional who will act as a cross-team facilitator responsible for removing blockers, coordinating technical issue resolution, and ensuring governance and compliance requirements are met across multiple engineering teams. This is not a hands-on engineering role but requires strong technical fluency in cloud-native environments and enterprise systems.

Primary Responsibilities

Coordinate cross-team technical issues and delivery blockers
Act as a central point of contact for issue escalation and resolution tracking
Partner with engineering, infrastructure, and platform teams to resolve production and application issues
Facilitate incident investigation (e.g., performance degradation, memory issues) by routing to appropriate teams
Work with observability tools (e.g., Dynatrace) at a triage and coordination level
Manage compliance and governance workflows with audit and risk teams
Ensure required documentation, submissions, and approvals are completed
Track dependencies across multiple teams and drive accountability for resolution

Required Skills:

Bachelor's degree in a related field and seven (7) years of related experience
Or High School Diploma and eleven (11) years of experience
Strong understanding of cloud-native architectures
Familiarity with container-based systems (OpenShift or similar)
Experience working in enterprise-scale environments
Ability to coordinate technical investigations without performing deep coding/debugging
Strong communication and stakeholder management skills

Preferred Skills

.NET environment familiarity (not required)
Experience in banking or financial services
Exposure to monitoring tools such as Dynatrace
Understanding of compliance, governance, and audit processes

Tools Used

Jira, Confluence, SharePoint
GRC (Governance, Risk, Compliance tools)
Cellpoint (entitlement/access management)
Dynatrace (monitoring/observability)

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Vacancy posted 14 hours ago

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