Shop Manager

Job description

MOSCOT is a 111-year-old New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 110 years of eyewear expertise and unparalleled craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at heart, a neighborhood optical shop.

We are currently looking for a Shop Manager for MOSCOT's Upper East Side Shop!!

The Shop Manager is responsible for successfully opening the shop as well as leading and managing the optical sales team to meet and exceed performance targets. This leadership role is responsible for generating sales, managing the customer experience, completing operational tasks, and participating in the training of new and current family members.

The Shop Manager will lead by example and will ensure that the Shop team offers the best possible optical experience to our customers and patients by dispensing warmth, courtesy, and

expertise.

Responsibilities:

Sales Performance:

• Lead staff to establish and exceed brand standards of service, visual merchandising, and overall operations excellence in execution.
• Work with Director of Retail to implement targeted sales strategies to meet and exceed plan/goals
• Identify and implement community involvement opportunities and partnerships

Operations:

• Oversee daily operations of MOSCOT shop. Ensure shop is opened and closed on time and is always appropriately staffed. Ensure shop is maintained to brand standards including cleanliness, organized, and presentable.
• Responsible for Inventory Maintenance: including inventory movement, stock orders through warehouse for frames and collateral, merchandise receipts, and assigning appropriate storage case.
• Work with operations and finance to align demand planning and buying needs to fulfill store objectives based on sales forecast
• Responsible for daily finance reporting.
• Maintain facility and address repairs immediately.
• Ensure display areas are clean and merchandised as per company directive.
• Enforce compliance of all company policy and procedures.
• Follow up on all replenishment including B2C and B2B

Lab Order Management:

• Ensure all eyewear jobs are delivered on time and aim to under promise and over deliver.
• Maintain and process all status updates of orders listed on ECP Dashboard
• Coordinate POF drop off
• Coordinate with 3rd party lab

Customer Service:

• Trouble-shoot when necessary all optical issues and customer service defects. Consult with the lead optician, Director of Retail, or CEO when necessary regarding specific hard to solve customer/patient issues.
• Respond to customer concerns and complaints.

Training & Development:

• Train and develop the retail team that exemplifies brand culture and best-in-class customer experience, the MX.
• Facilitate training of new associates in operational policies, product knowledge, and POS
• Ensures all departments (Sales, Eyecare, Customer Service) are working together to deliver the MOSCOT MX internally and externally.
• Confirm that associates are arriving on time and clocking in and out during scheduled shift. Address lateness and report truancies to the Director of Retail for corrective action.
• Motivate staff to provide best in class service and a memorable experience to all Shop visitors.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Medical and Dental Insurance
• Employee discount
• Paid time off
• 2 Free Frames per year

Shift:

• 8-hour shift
• Must be available to work weekends

Work Location: In person