Operations Specialist (61983)

About Morales Group:

Morales Group is a nationally recognized Indianapolis based MBE staffing company. We draw upon the unique spirit and ability of a globally diverse workforce to enhance our client's business agility, productivity and competitiveness. We believe we are here for a purpose - building better futures, one story at a time. Being part of our story means making the world better. Learn more: moralesgroup.net


Why Morales Group?

We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination in overcoming challenges and achieving success together.


If you are ready to jump on board with a high growth organization, Morales Group is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble and people smart leaders to help pave the way.


The Position:

The Operations Specialist at Morales Group is responsible for recruitment and placement of qualified candidates for assigned areas of responsibility, managing the recruitment cycle, establishing multiple recruiting strategies with multiple resources, while continually exhibiting the core values of the organization.


In a small market, a recruiter's responsibilities will include administrative duties such as processing all teammates. Assist in answering the multi-line phone system and managing front lobby. Use problem solving skills to support current and future teammates. Performs basic employee records maintenance such as address changes, recording availability calls, and research issues/concerns/questions. Maintains employee applications and required onboarding forms. Ensure an excellent teammate experience while at the Morales Group.


The Duties:

• Manage the recruitment cycle from start to finish

• Review internal data base for social security number mismatch and take appropriate action

• Accurately enters employee payment information into database (i.e. pay card, direct deposit, etc.)

• Ensure all teammate interactions are promptly and accurately documented in our ATS.

• Process E-Verify Cases and follow-up on any outstanding cases in accordance with Federal guidelines.

• Complete TNC forms and direct associates to Social Security Administration as required

• Assigns employee application for new hires and rehires in the data base for immediate start

• Manage the Form I-9 for completeness and accuracy

• Contact employees with Form I-9 errors to correct

• Track expiring work authorization documents and work with Ops team to update.

• Enter application and onboarding information into database.

• Maintain and manage I-9 Advantage system for respective branch.

• Perform candidate interviews to assure the proper teammate meets job description qualifications

• Enter accurate and highly detailed information from all interviews into our ATS.

• Assist with the walk-in overflow (i.e. help employees with filling out applications and through on-boarding process)

• Completes necessary amount of outbound and inbound calls daily

• Perform employee orientations prior to start date

• Conduct searches in our ATS or other resume database for suitable candidates

• Continuously search for potential employee candidates on CareerBuilder and through referrals

• Assist with multiple in-house and external resources simultaneously, such as job fairs and hiring events, to attract a high-volume of qualified candidates

• Use good judgment and make independent selection of candidates to be presented to client for consideration; coordinate interviews accordingly

• Work closely with Operations and Sales Team, consulting daily on the status of orders, client communication, and possible strategies for optimum achievement of placement success and customer satisfaction

• Receive orders for direct hire positions from client and communicate candidate recommendation throughout interview/selection process

• Develop and maintain relationships and loyalty with client and candidates through regular callbacks, check-in calls and in-person visits

• Ensure that records in our ATS database are kept updated and all information is current

• Assist the Operations/sales team on calls to current/future clients to develop a relationship with the current/future companies and to gain an understanding of the positions/requirements

• Travel to recruiting fairs, customer sites, prospective customer sites, training and meetings as required

• Maintain good communication/working relationships with all departments in the organization

• Report all hazardous conditions/equipment to his/her manager immediately

• Use independent judgment and discretion on behalf of the organization in the performance of these duties

The Qualities:

• Knowledge of other languages is helpful but not required.

• Strong communication skills and with great active listening skills.

• Ability to be accurate, concise, and detail oriented.

• Lives our core values daily of being humble, being courageous and being a light.

• High School and Higher Education preferred

Morales Group Benefits:

• Health insurance - Medical, vision, dental and life insurance plans available.

• Disability Insurance - Short-term and long-term coverage.

• Paid Baby Bonding Time - because family is important.

• Competitive PTO

• 401k Plan - for saving for the future.

• Professional Development - From our Udemy partnership to monthly workshops to continuing education tuition reimbursement program - we believe in developing our team.

• A culture of Giving Back - 16 Paid Volunteer Hours

• Passport Program - we want to keep the team engaged in the culture we've built.

What we value:

Be Humble

Show up with no Ego and serve others.


Be Courageous


Be willing to step out for what is right and use your voice.


Be a light


Shine bright when there is darkness.


Be Gritty

Stay hungry, overcome challenges, produce results


Morales Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.