Retail Representative - Grand Rapids, Michigan

Job Description

Job Description

JARS CANNABISRetail Representative- Grand Rapids, Michigan Ready to elevate your career path to a new all-time high?JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.Does this spark your interest? If so, we'd love to hear from you! About the RoleWe are seeking a highly motivated and energetic Retail Representative who shares our passion for providing quality products and an excellent customer care experience. The Retail Representative works closely and collaboratively with store leadership and reports to the General Manager. This role is responsible for providing customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the cannabis products, deals, and promotions we offer.Successful candidates will complete mandatory training through JARS University - conducted both virtually and in-person at our mock-store training facility - ensuring staff are well-educated on JARS' policies, procedures, and company culture.Job Duties Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiencyUtilize suggestive selling strategies and actively upsell customers on products and promotionsAccept constructive criticism and coaching from upper managementAssist with inventory tasks when neededWork scheduled shifts and follow the company's attendance policyFollow all safety and CRA rules and policiesPromote the perks of being a JARS customer, including the Loyalty Program, referrals, and moreRecord transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawerPerform opening and closing duties as neededEscalate customer issues to upper management when appropriateMaintain a positive, caring attitude and treat customers and co-workers with respectMaintain neatness, cleanliness, and organization of the sales floorFill in when short-staffed and remain willing to be cross-trainedFollow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviorsListen and respond to customer and coworker needs and requests in a timely and appropriate mannerOther duties as assigned by management. RequirementsMust be 21 years of age or olderHigh school diploma or GED requiredMinimum 2 years of customer service experience in a retail, sales, and/or hospitality environmentAcquired knowledge of cannabis strains and applicationsCannabis industry and/or health industry experience highly desirableExceptional interpersonal, communication, and customer service skillsBasic math skills requiredWork Atmosphere/Physical DemandsRequires prolonged standing and some bending, stooping, and stretchingRequires stocking, labeling, cleaning, organizingAbility to operate a computer, POS system, and other office equipmentMoving up to 30 pounds on occasionWork will generally be performed in a fast-paced retail cannabis dispensaryInvolves frequent contact with patients and staffWill require working varied hours/day, including nights, weekends, holidays, and/or events on occasionJob Types: Full-time, Part-time Schedule:10-hour shift8-hour shiftHolidaysMonday to FridayWeekend availability requiredWhy JARS Cannabis? At JARS Cannabis, we pride ourselves on being more than just a retailer – we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do.Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities.Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service. We encourage our team members to bring their authentic selves to work and to enjoy the journey.Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.Apply today and become a part of the JARS Cannabis family!Employee Benefits Free Employee Assistance ProgramHealth, Dental & Vision Insurance (full-time employees only)401(k) PlanPaid Time OffEmployee DiscountMonthly Bonus IncentivesInternal Growth OpportunitiesVoluntary Life Insurance & Supplemental Medical InsuranceHoliday Pay (select holidays only)Bereavement Time PayParental LeaveJARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.Per CRA guidelines, all candidates are subject to a State of Michigan background search. Any candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.