Customer Experience Representative - Grand Rapids Airport

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Position Summary The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position pays $18 / hour and is located at the Grand Rapids Airport – 5500 44th Street SE, Grand Rapids MI 49512. We Offer Paid time off Employee rental car discounts Retirement savings plan including 401k Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule Saturday – Wednesday 10:00 AM – 7:00 PM Responsibilities Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, and vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist in assessing the condition of rental upon return Notify management of any known customer problems Notify management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties as assigned Seek to improve job performance through self‑assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future High school diploma or G.E.D. required Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record within the past 3 years No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI) #J-18808-Ljbffr