Application Administrator

Job Opportunity At Hampton Roads Transit

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Salary Range: $85,409 - $111,031

Essential Job Functions:

• Work with Application Services team, primarily in the functional and technical support of Trapeze EAM System; assist with other ITS systems like HASTUS and TransitMaster.
• Coordinates technical resources, information, and activities for EAM business processes.
• Liaison as a functional analyst between EAM system users and Application Services Team.
• Analyze and maintain the workflows established for various teams in EAM system documenting modifications as needed.
• Provide technical support in creation of ad-hoc reports and search customizations.
• Document, resolve, and ensure proper follow-up to closure of issues.
• Manage data load templates and perform bulk data loads as needed.
• Work with system vendors to resolve issues as needed.
• Manage application users and user role profiles.
• Maintain plans and processes to ensure system availability.
• Collaborate with network and server infrastructure teams when troubleshooting issues.
• Provide recommendations to Application Services team on departmental needs related to applications for additional training, report customizations, system enhancements, upgrades, etc.
• Maintain current knowledge of relevant technologies.
• Monitor application performance and integrations.
• Assist in evaluating proposals for new implementations, changes, and upgrades.
• Collaborate with Application Services and other teams in activities associated with system implementation, maintenance, and upgrade activities.
• Develop an in-depth knowledge of public transportation definitions and terminology by utilizing various resources like APTA, TCRP, FTA, and NTD.
• Maintain records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
• Performs on-call duties on rotation schedule as per established policies.
• Performs all other related duties as required.

Required Knowledge, Abilities and Skills Essential to Job Functions:

• Strong analytical and problem-solving skills and excellent computer skills required.
• Strong communication and interpersonal skills are essential.
• Working knowledge of enterprise applications, databases, terminology, processes, and an understanding of software application system concepts.
• An understanding of transit scheduling concepts and operations dispatch functions is strongly desired.
• Direct experience administering transit-specific applications such as HASTUS, TransitMaster, and Enterprise Asset Management System is strongly desired.
• Experience using GIS/mapping programs such as ESRI ArcGIS, MapInfo, and geospatial analysis functions desired; experience administering ESRI applications preferred.
• Experience using Crystal Reports, MS Excel and other report generation tools is desired.
• Knowledge of SQL.
• Ability to work independently and use good judgment in decisions affecting application administration.

Required Software Knowledge and Skills Essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected.

Software applications:

HASTUS, CAD/AVL (Computer Aided Dispatch and Automated Vehicle Location), Enterprise Asset Management, Crystal Reports

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Training and/or Education:

BS in Computer Science, Systems Engineering, Information Systems or Related Field.

Required Experience:

Previous work experience in applications administration with emphasis on supporting transit specific applications such as HASTUS, TransitMaster, and Trapeze EAM. A background in transit scheduling/planning/operations, information technology or intelligent transportation systems strongly preferred.

Licenses or Certificates:

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime. The nature of the job may require providing assistance to Enterprise Application users (primarily by phone, but occasionally in person) in the evenings and on weekends.