Systems Administrator

System Administrator

JOB SUMMARY The Systems Administrator, under the direction of the Director of IT and Security Operations is responsible for the administration of the Commission's physical and virtual network and infrastructure, business systems and platforms. The System Administrator will support a high availability network and platforms in a secure manner while assuring proper controls over accessibility of technology resources. This position is expected to perform both Tier 2 and Tier 3 support as well as network administration.

CORE RESPONSIBILITIES

• Technology Administration, and Cybersecurity
• Systems Support
• Customer Support

SUPERVISORY RESPONSIBILITIES Not applicable

PROFESSIONAL EXPECTATIONS The Cannabis Control Commission expects all employees to model: Commitment to its Mission, Vision, and Values Contributions Toward Meeting Organizational Goals and Objectives A High Level of Integrity, Collaboration, and Professionalism A Culturally Sensitive, Inclusive, and Accountable Workplace Environment Working Respectfully with Others, Supporting Diverse Perspectives, and Upholding Organizational Values Transparent, Meaningful, and Effective Communication

COMPETENCIES, SKILLS, AND ATTRIBUTES Must possess writing skills that are able to be effectively communicated with Commission staff and/ third party vendors; Able to communicate in a clear and concise manner across the Commission along with individuals outside the Commission while maintaining customer satisfaction; Able to build constructive working relationships characterized by a high level of acceptance, integrity, cooperation, and mutual regard; Able to earn the trust, respect, and confidence of co-workers and customers through honesty, forthrightness, and professionalism; Able to accept personal responsibility for the quality and timeliness of work, and for meeting expectations; Able to seek opportunities to resolve problems, achieve goals, or otherwise advance the Commission's mission; Ability to work out of the Worcester headquarters and travel between locations to assure high availability of technology and systems; Comfortable working independently, as well as with teams; and Experience working with people from diverse cultural and ethnic backgrounds.

QUALIFICATIONS AND REQUIREMENTS Bachelor's degree required; 7+ years in a technology support role supporting every aspect of desktop computing including Windows, Apple, MS Office, desktop applications, printers, and hardware troubleshooting; Experience providing customer support and guiding users through technical steps and processes in a clear, simple and easy to understand manner. 5+ years proven experience supporting Microsoft Azure Infrastructure and M365 environments. 5+ years experience supporting virtual and physical technology infrastructure including servers, resources, networks and devices; Experience with Database Management and Administration a plus; Experience with VOIP including Ring Central preferred; Palo-Alto Firewall and network administration preferred; Familiarity with Zero-trust environments desired; and Experience with Cyber security AI and similar tools preferred.

ADA REQUIREMENTS Physical Demands: Required to lift 35 pounds and push 65 pounds of computer equipment. Must tolerate sitting, standing, or walking for extended periods of time. Must be sensitive to and can manage frequent interruptions. Standard office environment with use of, and exposure to various office temperatures, and equipment such as computers, fax machines, copiers, etc.

CANNABIS CONTROL COMMISSION'S MISSION STATEMENT AND OPERATING PRINCIPLES OUR MISSION The mission of the Cannabis Control Commission is to honor the will of the voters of Massachusetts by safely, equitably, and effectively implementing and administering the laws enabling access to medical and adult-use marijuana in the Commonwealth. The Commission will foster the creation of a safely regulated industry that will create entrepreneurial and employment opportunities and incremental tax revenues in and to communities across the state and which will be a best practice model for other states. The industry will be characterized by participation by small and larger participants and with full and robust participation by minorities, women, and veterans. We will develop policies and procedures to encourage and enable full participation in the marijuana industry by people from communities that have previously been disproportionately harmed by marijuana prohibition and enforcement and positively impact those communities.

OUR OPERATING PRINCIPLES The Commission promises to: Conduct all of our processes openly and transparently; and Engage in regular two-way communication with all concerned citizens, patients, health care providers and caregivers, partners, and other constituencies. Build a world-class state agency by: Committing to the highest level of constituent services using state-of-the-art technology and multiple media; Defining and publicly measuring our performance versus metrics regarding timely execution, accessibility, impact on public health and safety, impact on disproportionately harmed communities, and incremental tax revenue generation; Becoming self-funding and generating a revenue surplus; and Creating a great place to work. Enhance and ensure public health and safety by: Developing and enforcing effective regulations; Developing and executing a program of continuing public education; Conducting and contributing to research on marijuana-related topics; and Using surplus funds to help address issues in these areas.

Benefits Package: The Commission is pleased to offer a comprehensive benefits package to its employees. The specific components and eligibility may vary based upon position classification, hours worked per week and other variables. Therefore, specific benefits for this position may be discussed as part of the interview and offer process. This position is non-civil service. This position is an exempt position. The overall benefits available include: paid vacation, sick and personal leave time, health, dental and vision insurance through the Commonwealth's Group Insurance, and optional pre-tax Health Savings Account plans. In addition, the Commission provides employees the opportunity to elect life insurance, long term disability insurance, deferred compensation savings, tuition remission and pre-tax commuter account plans, along with other programs. The Commission employees also participate in the Commonwealth's State Retirement Plan, which can become a defined benefit plan for those that both vest and subsequently retire from State service. Follow this link for additional retirement information: of-retire/.

Commitment to Diversity: The Commission is committed to building a diverse staff across its entire agency and at all levels. The Commission is an equal opportunity/affirmative action employer.

Notice of Required Background Check – Including Tax Compliance: The Commission requires a background check on all prospective employees as a condition of employment. Candidates should be aware of this requirement but should also know that such background check is not initiated until: A candidate is invited to a second or subsequent interview, and The candidate has signed the Background Check Authorization Form and related releases. This background check includes a Criminal Offender Record Information (CORI) check. Candidates with advanced degrees and professional licenses may have these credentials verified. Individuals other than those references provided by a candidate may be contacted in the course of completing a full background and qualification check. Those candidates invited to interview will be contacted by the Commission. Unfortunately, due to the anticipated high volume of applicants for this vacancy, we are unable to provide status updates to specific individuals.

Official Title : System Administrator

Primary Location: United States-Massachusetts-Worcester-2 Washington Square

Job: Information Systems and Technology

Agency: Cannabis Control Commission

Schedule: Full-time

Shift: Day