IT Support Specialist

Job Description

Job Description

T Support Specialist

Location: Barry Communications 146 West Boylston Drive, Worcester Ma.

Position Summary

Barry Communications is seeking an IT Support Specialist to troubleshoot, support, and implement VoIP and network-related solutions as part of a collaborative technical team. This role serves as a key point of contact for customer trouble inquiries, supports network components, coordinates with third-party carriers and vendors, and helps maintain reliable voice and data services for customers.

Key Responsibilities

· Troubleshoot, support, and implement VoIP solutions as part of a team environment.

· Troubleshoot and support network components, including voice and data network infrastructure.

· Serve as a primary point of contact for customer trouble inquiries and technical support requests.

· Coordinate with third-party carriers, vendors, and internal teams to resolve network and service issues.

· Maintain service order tickets with accurate, detailed, and timely updates.

· Participate in after-hours system maintenance as needed.

· Support a 24x7x365 operational environment, including participation in an on-call rotation.

· Assist with maintaining reliable communications services and escalating issues when appropriate.

Requirements

· Basic understanding of networking concepts and VoIP technologies.

· Hands-on understanding and experience with VMware environments.

· Knowledge of voice and data networks, including PoE switches.

· Working knowledge of Microsoft applications.

· Excellent troubleshooting, analytical, and problem-solving skills.

· Strong communication skills and the ability to work effectively with customers, vendors, carriers, and internal team members.

· Ability to manage multiple open issues while maintaining accurate documentation and ticket updates.

· Minimum of 4 years of relevant technical experience.

· Ability to work from the Barry Communications office.

- Ability to dispatch to customer sites.

· Ability to participate in after-hours maintenance and on-call support rotation.

Preferred Qualifications

· Experience supporting SIP, hosted voice, PBX, or unified communications environments.

· Familiarity with LAN/WAN troubleshooting, firewalls, routers, switches, and carrier circuits.

· Experience with Microsoft Office 365 administration, support, or troubleshooting.

· Experience with VMware environments.

· Experience working in a managed services, telecommunications, or customer support environment.

· Ability to document technical findings clearly and follow established escalation procedures.

\nCompany Description

We’ve Got You Covered with Maximum-Value Cloud Solutions
Changes brought about by Cloud systems, a dispersed workforce, and mobile-technology have created a sea change in the competitive landscape. No business today can grow without superior employee collaboration, customer experience, and system flexibility.

Get the power of Cloud applications, in the way that’s right for your business. No matter your size or industry, our hosted solutions boost efficiency, productivity, and user experience.

Barry Communications delivers innovative, customized communications and data solutions—with unparalleled personal attention to each of our customers.

Company Description

We’ve Got You Covered with Maximum-Value Cloud Solutions\r\nChanges brought about by Cloud systems, a dispersed workforce, and mobile-technology have created a sea change in the competitive landscape. No business today can grow without superior employee collaboration, customer experience, and system flexibility. \r\n\r\nGet the power of Cloud applications, in the way that’s right for your business. No matter your size or industry, our hosted solutions boost efficiency, productivity, and user experience. \r\n\r\nBarry Communications delivers innovative, customized communications and data solutions—with unparalleled personal attention to each of our customers.