Senior Desktop Support Engineer
Macpower Digital Assets Edge
- 4-7 years of experience in Desktop Support Engineer.
- 4-7 years of experience in Desktop Management - Infrastructure Services (IS)
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
- pplication support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
- PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
- Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
- Provide onsite and remote technical assistance to End Users.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
- Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Good understanding of O365 and related support activities? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
- Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
- Experience of working within SLAs and ITIL processes
- Effective written and verbal communication skills
- Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Desktop Support Engineer in Rutland, MA vacancy
$25.5 - $36.6 per hour
Kadant Solutions Division in Auburn, Massachusetts is seeking an IT Desktop Technician responsible for administering desktop and peripheral computing environments. You will provide excellent customer service while maintaining local applications and assisting with server...SeniorHourly payLocal area- ...IT Sr. Systems Administrator is responsible for the day-to-day support and maintenance of the organization's internal network systems,... ...Administer and maintain Windows OS environments (including all desktop and server variants, both physical and virtual). Support non...SeniorWork experience placementWork at officeLocal areaRemote work
Covenir BPO
Worcester, MA3 days ago $93.23k - $122.66k
...SENIOR TECHNICAL SUPPORT SPECIALIST Department of Innovation and Technology, City of Worcester The City of Worcester is seeking qualified applicants for a Senior Technical Support Specialist in the Innovation and Technology Department. Under the direction of the Infrastructure...SeniorFull timeWORCESTER CITY OFC-WATER
Worcester, MA3 days ago- ...Role: Desktop Support Engineer Location: Worcester, MA FTE Job Description We are seeking a detail oriented PC Refresh /Build Technician to support large scale device upgrade and replacement activities. The ideal candidate will handle imaging...SuggestedRemote work
AceStack LLC
Worcester, MA5 days ago - ...The Hanover Insurance Group seeks a Sr. Portfolio Underwriting Specialist to support renewal underwriting nationwide from the Worcester area. You will manage a 120–160 account renewal book with a high premium, negotiate, mentor teammates, and partner with underwriting...SeniorRemote work
The Hanover Insurance Group
Worcester, MA17 hours ago - ...Senior Vice President, Corporate Development About the Company Executive leading acquisitions and post-close integration aligned with strategy and values. Type Privately Held About the Role The Company is in need of an SVP, Corporate Development...Senior
Confidential
Worcester, MA2 days ago - ...Our client in Worcester, MA is seeking a Senior Network Engineer to partner with the head of Infrastructure for the management and execution... ...Infrastructure and Information Security teams; and working with and supporting various areas of the business, among other things....Senior
Business And Technology Solutions, LLC
Worcester, MA1 day ago - ...BioSpace is looking for a highly skilled scientist to join their Multispecifics Engineering group at AbbVie in Worcester, Massachusetts. This role focuses on the engineering and production of multispecific biopharmaceuticals and requires extensive experience in biologics...Senior
BioSpace, Inc.
Worcester, MA4 days ago - Asplundh Electrical Testing is seeking a qualified individual to lead protective relay testing and commissioning for medium- and high-voltage systems in Worcester, Massachusetts. The role requires over 5 years of hands-on experience with utility substations, a valid driver...Senior
Asplundh Electrical Testing
Worcester, MA5 days ago - ...PMA Consultants invites skilled engineering-driven professionals to lead day-to-day construction planning and execution in Worcester, MA. You will oversee site supervision, coordinate contractors, manage budgets, schedules, and QA/QC processes to meet design and financial...SeniorFor contractors
PMA Consultants Careers
Worcester, MA3 days ago - ...facilities in Massachusetts quickly fill LPN positions. If you are a licensed LPN and ready to start immediately, we have openings in senior living and rehab centers. Requirements: Valid MA LPN license Experience in senior care or rehab preferred Reliable,...SeniorImmediate startFlexible hours
Career Land Center, LLC
Worcester, MA5 days ago - ...Senior Custodian Our mission is to ensure a vibrant, inclusive, and respectful educational community in which we: Foster a safe, nurturing, and welcoming environment. Provide all students with equitable opportunities for deep and meaningful learning through multiple...SeniorFull time
Wachusett Regional High School
Holden, MA5 days ago $80k - $100k
...Position: Senior Staff Accountant Location: Worcester, MA Salary: $80,000-$100,000 Highlights of the Senior Staff Accountant... ..., competitive compensation, and long-term career growth Supportive leadership team that values work-life balance and professional...SeniorCreative Financial Staffing
Worcester, MA2 days ago- ...UMass Med School in Worcester is looking for a Senior Academic Personnel Specialist to provide high-level support within the Office of Faculty Affairs. The role involves managing faculty life cycle processes, overseeing data collection, and facilitating communications...SeniorWork at office
UMass Med School
Worcester, MA4 days ago - ...The Hanover Insurance Group in Worcester, MA seeks a Senior Product Filings Analyst to participate in product form and rate development, manage filings, and coordinate regulatory responses. You will collaborate with Business Units, IT, Underwriting, Legal, Claims, Actuarial...Senior
RemoteFetch
Worcester, MA5 days ago - ...service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy &... ...Customer Satisfaction Goals.• Escalate to IF Desktop Support Site Lead on issues that impact a... ....• Work is regularly reviewed by a more senior level technical specialist.• Reviews,...SeniorRemote work
$60 - $80 per hour
...EPITEC is seeking a Senior Architect in Worcester, MA for a 12+ month contract. The role is hybrid with 2-3 days onsite and a W2 arrangement. Pay rate ranges from $60-80 per hour, with a focus on architecture, design leadership, and integration across diverse systems....SeniorHourly payContract workEPITEC
Worcester, MA2 days ago- We are seeking a highly experienced and skilled Senior Information Security Engineer to join our IT Security organization in our Worcester, MA office... ...Ensure SIEM availability, performance, and scalability to support enterprise security monitoring needs.Develop and tune...SeniorFull timeWork at officeRemote work
- ...About the job Senior Accountant Metro-West company actively hiring a Senior Accountant to join a high-performing Accounting... ...ledger accounting, budget/variance analysis, and some FP&A. Will support the Controller in overseeing the work of Staff Accountants....Senior
SDL Search Partners
Worcester, MA4 days ago - ...audits, analytics, and continuous improvementPartner with senior leaders and global teams—your expertise will shape... ...built for you.What you’ll doLead Quality Assurance, Quality Engineering, and Quality Support teamsOwn site QMS compliance to FDA, ISO, MDR, CE, and global...SeniorWork at officeWorldwide
- We are seeking a highly skilled Senior Data Protection Engineer to join our IT Security organization in Worcester, MA or in a remote capacity.POSITION... ...with business strategy and protect organizational data.Support and influence change management and security initiatives...SeniorPermanent employmentFull timeRemote work
- ...Tuesday, April 1, 2025 Job Level Individual Contributor Seniority Level Associate Currency USD - United States - US... ...or HubSpot to track activities, manage pipelines, and request support resources.Build and maintain long-term relationships with key accounts...SeniorWork at officeLocal area
- Massadvantage in Worcester, MA is seeking a Manager of Risk Management to oversee Medicare risk adjustment activities. This role involves driving strategies, ensuring compliance, and interacting with vendors and providers. Ideal candidates will have at least 7 years in ...Senior
- ...organization, apply now.We are currently seeking a Software Development Senior Specialist to join our team in Worcester, Massachusetts (US-MA)... ...United States (US).Writing PL SQL functions and procedures to support the implementation as per the requirement of application design...Senior
$25.5 - $36.6 per hour
...Overview Working in a technical role, the IT Desktop Technician has primary responsibility for administering the desktop & peripheral... ...issues to the appropriate level when required. Provide desktop support and resolve problems related to the computing environment. Ensure...Hourly payWork at officeLocal areaFlexible hoursKadant Solutions Division
Auburn, MA5 days ago- ...Analytics, and Technology teams are growing—and we’re looking for Data Engineers at multiple levels to help power the future of data at The... ..., runbooks, and data lineageMentor junior engineers (Senior-level roles)Technology Stack includes: Azure Data Services (Synapse...SeniorPermanent employmentFull timeRemote work
$87.28k - $157.08k
...implementing, and maintaining cloud infrastructure solutions to support the needs of UMass Memorial Health. This role requires a... ...functions. Required: 1. Bachelor’s degree in computer science, engineering, information technology, or 5 years of related industry experience...SeniorFull timeImmediate startRelocation packageMonday to FridayShift workDay shift$80k - $90k
...Positive, reliable and energetic with a "Can Do" approach. Experience with Accounting Software and ERP systems Experience with MS Excel Seniority level Associate Employment type Full-time Job function Accounting/Auditing and Finance Industries Agriculture, Construction,...SeniorFull timeRemote work1 day per weekThe Retail Network
Spencer, MA3 days ago- Our Information Technology department is seeking a Senior Application Engineer with Pega experience to join our growing team in our Worcester, MA... ...employee. POSITION OVERVIEW:The successful candidate will support project focused on Pega Constellation implementations....SeniorPermanent employmentFull timeRemote work
- ...thinking organization, apply now.We are currently seeking a Project Program Mgmt. Senior Specialist to join our team in Worcester, Massachusetts (US-MA), United States (US).Development & Supporting of Personal Lines Applications including Mainframe, Policy Managment system...SeniorWork at officeRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Desktop Support Engineer. Be the first to apply!
