Lead Specialist, Commercial Operations

Role Description

The Lead Specialist, Commercial Operations is responsible for planning and executing successful product launches through partnering with Brand and Digital Marketing, Sales, Operations, Legal, Medical, Regulatory, Compliance, and Customer Support teams to execute go-to-market strategies supporting the overall commercial organization. The Lead Specialist manages launch timelines for US Marketing Operations and ensures alignment across all stakeholders. Position leads operational analytics, print and fulfillment operations for the US Marketing Operations team. Ensure all deliverables are completed on schedule and within budget while driving strong market readiness, customer engagement, and strategic business alignment.

• Manage cross-functional teams to deliver successful product launches in compliance with regulatory standards.
• Own and drive end-to-end product launch execution on behalf of US Marketing Operations.
• Support commercial cross-functional teams and vendors to plan timelines, align on asset requirements, ensure compliance and version control, proactively manage risks, and deliver seamless execution from production through field distribution.
• Understand and execute detailed launch roadmaps developed by Brand and Digital Marketing partners.
• Manage US Marketing Operations pre-launch readiness activities including field force training, asset prioritization, KOL engagements with speaker programs, conventions, and print/fulfillment logistics.
• Analyze post launch KPIs, asset optimization, launch readiness, marketing, and sales engagement programs for US Marketing Operations areas of activity.
• Support commercial with internal and external agency optimization and timelines, the development of promoted materials, and ensure compliance with MLR review processes and alignment with regulatory timelines.
• Develop and manage operational metrics, KPIs, lead generation, asset optimization, and reporting across key US Marketing Operations functions.
• Manage day-to-day print production and fulfillment operations across brand teams.
• Oversee operational and financial coordination for print production and fulfillment activities.
• Seek opportunities and develop work groups for continuous improvement.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree (or equivalent) and minimum of 4-6 years of experience.
• One to three years of pharmaceutical experience and/or project management strongly preferred.
• People management experience preferred.
• Excellent communication and process management skills.
• Strong background in Product launch planning, Competitive Intelligence, KPI tracking and Agency Management.
• Experience with content management systems (Veeva Vault PromoMats preferred).
• Experience collaborating with vendors and holding them accountable to timelines and budget.
• Ability to maintain customer focus while working in a fast-paced, innovative, and performance-driven environment.
• Excellent verbal, written and interpersonal skills.
• Understanding and application of principles, concepts, practices, and standards applicable to Promotional Review.
• Must possess strong project management and organizational skills.
• Proficiency in speaking, comprehending, reading, and writing English is required.

Requirements

• Ability to influence people without direct authority.
• Event and convention management planning experience is preferred.

Benefits

• Competitive salaries.
• Inclusive environment where you can use your experiences, perspectives, and skills to help make an impact on the lives of others.