Billing & Collections Specialist

Billing & Collections Specialist

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

Scope of Position

The Billing & Collections Specialist is responsible for the accurate and timely invoicing of customers and the end-to-end management of accounts receivable collections. This role owns the billing process within the company's ERP system and proactively manages customer collections to support healthy cash flow. The ideal candidate is detail-oriented, persistent, and comfortable communicating with customers regarding billing and payment matters.

This position is hybrid in Escondido, CA and reports to the Controller.

Primary Job Duties and Responsibilities

• Generate, review, and issue customer invoices accurately and on time using the ERP system
• Ensure invoices align with contract terms, pricing, and billing schedules
• Maintain billing documentation and resolve invoicing errors, credits, and rebills
• Own the full accounts receivable collections process for all customer accounts
• Proactively contact customers regarding past-due invoices via phone and email
• Track payment commitments and follow up to ensure timely receipt
• Apply and reconcile customer payments in the ERP system
• Escalate high-risk or significantly delinquent accounts as appropriate
• Serve as the primary point of contact for customer billing and payment inquiries
• Resolve billing disputes in coordination with Sales, Customer Success, and Finance
• Maintain professional, clear, and consistent communication with customers
• Maintain accurate accounts receivable aging and collection notes in the ERP
• Prepare regular AR and collections reports for management
• Support month-end close activities related to accounts receivable
• Follow internal controls and documentation standards

Required Qualifications

• 2+ years of experience in billing, accounts receivable, or collections
• Experience generating invoices and managing AR in an ERP system (e.g., NetSuite, SAP, Oracle, Dynamics)
• Strong understanding of accounts receivable and collections best practices
• Excellent written and verbal communication skills
• Strong attention to detail and follow-up

Preferred Qualifications

• B2B collections experience
• Intermediate Excel skills (e.g., pivot tables, lookups)
• Experience working cross-functionally with Sales or Customer Success teams

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the Escondido location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday).

Physical Requirements : Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range

The expected salary range for this position is $24.35 - $27.40 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

Watts in it for you :

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.