Customer Service Representative

Industry: Manufacturing

Location: Rosemont, IL

Assignment Type: Contract-to-Hire

Pay: $21/ hour

Schedule: Monday–Friday;
flexible start times with a schedule of 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, or 10:00 AM–7:00 PM .

Benefits: Medical, dental, vision, and 401(k) eligibility

About the Opportunity

Addison Group is partnering with a growing distribution organization to identify a Customer Service Representative for their customer support team. This position is ideal for someone who enjoys working in a fast-paced environment, communicating with customers throughout the day, and helping ensure orders are processed accurately and efficiently.

The Customer Service Representative will work closely with customers, sales teams, and internal departments to answer questions, enter orders, provide shipment updates, and resolve account-related concerns. This is a contract-to-hire opportunity with the potential for long-term employment.

Responsibilities

• Respond to a high volume of inbound customer calls and provide timely, professional support
• Enter customer orders and update existing orders within an ERP system
• Review order and shipment details and communicate updates to customers
• Assist with questions regarding invoices, billing, credits, returns, and account information
• Provide general assistance with product and order-related questions
• Research discrepancies and coordinate with internal teams to resolve customer issues
• Create and process customer documentation, including credit and debit memos
• Process occasional credit card payments and other account requests
• Keep customer information and order records accurate across multiple systems
• Meet established customer service, quality, and productivity goals
• Support the team with additional administrative and customer service tasks as needed

Qualifications

• 1+ year of customer service experience in a call center or high-volume phone environment
• Strong retail customer service experience with frequent phone interaction will also be considered
• Distribution, manufacturing, or other product-based experience is preferred
• High school diploma or equivalent
• Comfortable working with Microsoft Office, including Excel and Teams
• Experience with CRM or ERP systems is preferred
• SAP experience is highly desirable

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.