Claims Assistant, Road US

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Location Lancaster, TX Division Road US Job Posting Title Claims Assistant, Road US Time Type Full Time Summary The Claims Assistant supports DSV’s brokerage claims operations by assisting with the investigation, documentation, and administration of cargo loss, damage, shortage, and delay claims. This role coordinates claim intake, gathers and validates required documentation, and facilitates communication between internal teams, customers, carriers, and insurers. The role requires strong analytical skills, advanced Excel capability, and attention to detail to ensure claims are thoroughly reviewed and handled in compliance with customer contracts, carrier liability regulations, and insurance requirements. The ideal candidate is organized, data-driven, and comfortable working with documentation, systems, and cross-functional teams in a brokerage environment. Duties & Responsibilities Claims Intake & Administration Assist with the intake, setup, and tracking of cargo and insurance claims involving brokers, carriers, shippers, receivers, and insurers. Ensure required documentation is collected, reviewed, and recorded, including Bills of Lading (BOL), Proofs of Delivery (POD), invoices, inspection reports, and photos. Maintain accurate and organized claim files within internal systems and shared platforms. Track claim progress and ensure files are complete to support timely handling. Investigation & Analysis Review shipment details, transportation contracts, timelines, and carrier performance to support claims investigations. Identify discrepancies, risks, and potential fraud indicators through file review and data analysis. Gather and organize information to support liability assessments in accordance with contractual terms and company procedures. Escalate complex issues or concerns to Claims Analysts or management as appropriate. Reporting & Data Management Use Microsoft Excel to track and maintain claim data, including volume, aging, and resolution timelines. Maintain claim logs and trackers to support visibility and accuracy of reporting. Assist with ad hoc reporting and data requests for internal stakeholders. Identify trends or recurring issues to support process improvements. Communication & Coordination Communicate with internal teams, customers, carriers, and external partners regarding claim requirements and status updates. Request missing information and follow up to ensure timely claim progression. Draft routine correspondence and summaries related to claims. Partner with operations and other departments to gather necessary documentation and details. Compliance & Process Support Follow established claims procedures, contractual requirements, and brokerage best practices. Support timely claim resolution through follow-ups and file maintenance. Maintain confidentiality of sensitive claim, financial, and customer information. Ensure files are complete and audit‑ready. Other duties and projects as assigned. Education & Experience High school diploma or equivalent required; Associate’s degree preferred. 1–3 years of experience in claims, insurance, freight brokerage, transportation, logistics, or a related field. Experience within a brokerage, carrier, or third‑party logistics (3PL) environment preferred. Familiarity with transportation documentation such as Bills of Lading (BOL), Proofs of Delivery (POD), NMFC classifications, and Incoterms preferred. Experience working with claims or transportation management systems (TMS) preferred. Skills & Competencies Strong analytical and investigative skills with the ability to review information and identify inconsistencies. Proficiency in Microsoft Excel, including filters, formulas, pivot tables, and data tracking. High attention to detail and ability to maintain accuracy across claim records and data. Ability to manage multiple priorities and meet deadlines in a fast‑paced environment. Strong written and verbal communication skills. Organized and able to prioritize workload effectively. Customer‑focused with strong follow‑through. Ability to work independently and collaboratively across teams. Physical Demands The position primarily requires prolonged sitting and frequent use of a computer, telephone, and standard office equipment. The employee may occasionally stand, walk, reach, stoop, kneel, or crouch. The role may involve occasional lifting or moving of items up to 10 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. The employee must be able to maintain concentration and attention to detail for extended periods of time. Work Environment The work environment is primarily performed in an office or remote environment, depending on business needs. Noise level is typically low to moderate. The role may involve regular interaction with internal and external stakeholders via phone, email, and other communication platforms. The position is rarely exposed to hazardous conditions. Occasional extended hours may be required based on business needs. Compensation and Benefits Expected base pay range is $20.50 – $27.50 per hour. Actual compensation is determined based on job‑related factors such as experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits information, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr