Experienced Customer Service Professional

Job Description

Job Description

Join us in shaping the future of aerospace innovation in Arizona!
Honeywell Aerospace, headquartered in Phoenix, is a global leader in aviation technology and industrial innovation. With a legacy of engineering excellence, Honeywell designs and manufactures advanced solutions for aircraft engines, avionics, and connected systems that power thousands of aircraft worldwide.

As an Experience Customer Experience Professional , you will play a critical role in supporting our Aircraft on Ground (AOG) customers. You will respond to urgent customer needs, manage service cases, and work cross-functionally to ensure fast and accurate resolution. This role is essential in delivering reliable customer experience and supporting operational excellence across our teams.

You will report directly to the Sr. Customer Experience Manager and work onsite at our Phoenix, AZ location on a Hybrid schedule after training.

Training will be held Monday-Friday, 8:00am-5:00pm for the first 90 days. After training, the shift will transition to a 4-day 10-hour work schedule from Friday - Monday beginning at 6:00 AM and ending at 4:00 PM (schedule subject to change).

In this role, you will support improvements in customer satisfaction, case accuracy, and service delivery effectiveness.

Responsibilities
KEY RESPONSIBILITIES

• Manage inbound AOG customer inquiries through phone, email, and digital portals
• Research and resolve customer issues, ensuring timely and accurate responses
• Provide updates on order status, delivery timelines, and case progress
• Partner with internal teams (logistics, inventory, warranty, engineering) to support part fulfillment and service coordination
• Use dashboards, CRM tools, and integrated systems to validate customer needs and process requests
• Support continuous improvement by sharing customer feedback and raising recurring issues
• Ensure accurate documentation, billing support, warranty checks, and waybill tracking
• Work closely with supervisors, AOG leaders, and peers to meet performance metrics such as case quality, response time, and customer satisfaction

Qualifications
YOU MUST HAVE

• Minimum 2 years of experience in customer support, service, or call center role

WE VALUE

• Ability to communicate clearly and professionally in urgent and complex situations
• Experience using CRM or case management platforms
• Strong multitasking, organization, and follow-through skills
• Problem-solving abilities in time-sensitive or high-pressure environments
• Team-oriented mindset and willingness to collaborate across functions
• Strong verbal and written communication skills
• Experience with systems such as Salesforce, SAP, ERP, or telephony platforms (preferred)

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date 06/18/2026

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.