Service Center Representative

Service Center Representative

This position's objective is to perform account maintenance, billing, reconciliation, reporting, and customer service-related activities. The role involves supporting eligibility inquiries, ensuring correct and timely billing, and interacting with purchaser benefit administrators to answer questions and explain policy and contractual provisions related to membership and billing. This position is initially on-site with the potential for remote work based on performance metrics.

Key Responsibilities

• Perform membership processing, including enrollments, corrections, and terminations.
• Handle preparation and validation of information for accuracy.
• Engage in phone-based activities, including making outgoing calls.
• Conduct finance-related activities, such as identifying, researching, and reconciling billing payments.
• Set up and maintain member data to ensure accurate records.
• Resolve payment discrepancies and delinquencies.
• Assist in the analysis and resolution of problems related to membership accounting.
• Participate in team-based projects and contribute to customer service and operations improvement initiatives.

Required Qualifications

Education: A High School Diploma or GED is required.

Experience: A minimum of one year of relevant experience is required, with an emphasis on customer service, call center, or customer-facing roles. At least six months of data entry experience is also required.

Technical Skills: Candidates must have proficiency in data entry (alphanumeric) and computer experience in a PC Windows-based environment.

Preferred Qualifications

• A Bachelor's degree is preferred.
• Two or more years of experience in accounting, finance, or a related field.
• Experience with cash handling (e.g., accounting, bank teller, cashier).
• Demonstrated analytical and detail-oriented skills.
• A successful customer service track record and a customer-centric service approach.
• Excellent conflict resolution and decision-making capabilities.
• A consistent and excellent attendance history.

Work Environment

This is an on-site position. A remote work option may become available after the initial training period and upon meeting performance standards, including quality scores, attendance, and professionalism, as approved by management. The standard shift is 8:00 AM to 5:00 PM PST, though this may vary slightly after training. Availability during the first 90 days is required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.