Organizational Change Management (OCM) Specialist

We specialize in engineering the most progressive Datadog and ServiceNow environments. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across organizations of all sizes. This role is based in Boston, with an expectation of coming into the office Tuesday–Thursday each week. What You’ll Do Lead Impact Analyses to identify stakeholders, workflow changes, and engagement strategies Assess client communication/training environments and develop adoption plans aligned to project goals Build and execute project plans in collaboration with client teams Create communication assets (emails, newsletters, presentations), managing approvals, translations, and delivery tracking Develop and validate training materials (ServiceNow paths, videos, guides, Knowledge Articles) with technical teams Coordinate and/or deliver training with L&D; track completion and effectiveness Maintain reusable OCM assets and support scalable processes Manage OCM lifecycle; support large-scale transformations alongside OCM Leads Monitor adoption metrics to drive reinforcement strategies and support ROI evaluation Who You Are Organizational change management experience or strong ability to assess team dynamics and change impact Familiarity with impact assessments, stakeholder mapping, translating technical requirements Data-driven, with experience analyzing adoption metrics (usage, surveys) Instructional design and strong written communication skills Comfortable facilitating training or partnering with L&D teams High emotional intelligence; able to anticipate resistance and change fatigue 2+ years in client-facing roles managing expectations and deliverables Project management experience (cross-functional coordination, approvals, deadlines) Adaptable across independent work and large-scale transformation support Experience with AI/content tools (e.g., ChatGPT, Gemini, Claude, Scribe, Snagit, video editing) a plus Compensation Base Salary: $75,000-$100,000 annually, depending on experience Benefits 100% Employee Healthcare Coverage (Medical, Dental & Vision) Retirement Plan (5% 401k Match, IRA) Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays) Parental Leave Fitness & Commuter Subsidies available Equity SL & LT Disability RapDev is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr RapDev