Area Manager

Area Manager

Job Locations


US-NC-Charlotte

Requisition ID


2026-21421

# of Openings


1

Category (Portal Searching)


Operations

Position Type (Portal Searching)


Regular Full-Time

Overview

Salary: $135,000

Work Environment and Location: This is a virtual position. Candidates can be based anywhere in North Carolina, South Carolina, southern Tennessee, or northeast Florida, with a preference for candidates residing in the Carolinas.

Travel Requirements: This role requires approximately 50% travel to support regional operations and client sites.

The Area Manager is the linchpin of a successful client engagement for CBPS, serving as the primary delivery mechanism for continuous value improvement, customer retention, and profitable growth. Area Managers achieve this through execution of the CBPS Operational Excellence model, delivering quality in the services provided while also driving innovation. The role requires a dynamic individual who balances customer relationship management, team leadership, and performance management to deliver desired outcomes.

Responsibilities

Operational Excellence

Alignment of CBPS service outcomes to client strategy and initiatives
• Development of enforceable scope of work (SOW) documents with tangible outputs and requirements
• Development of measurable, meaningful service level agreements (SLA) and key performance indicators (KPI)
• Process mapping and desktop procedure development for SOW tasks
• Control development
• Data collection tools and reporting platform development
• Analysis of operational data
• Change analytics: risk, finance, and productivity
• Performance management of functioning processes, including corrective action
• Business case for change development & initiative launch and execution
  
  

Team Leadership

• Leadership and skill set development of direct reports
  Coaching and corrective action when warranted

Customer Relationship Management

• Quarterly Business Review (QBR) delivery
• Sponsorship attainment for change initiatives
• Contract negotiation and execution for agreements, renewals, and incremental growth
• Continuous relationship visibility improvement through executive presentations and events
  Direct and indirect response to ad hoc client needs and requirements

Qualifications

• Bachelor's degree with MBA-equivalent experience and competency
• Six Sigma Green Belt+ or CAPM+ certification
• 3+ years directly managing customer-facing B2B relationships
• 3+ years managing lead or supervisor level employees
• Meaningful experience leading improvement initiatives with documented results
• Expert level proficiency in the following MS Office applications: Excel, Visio, Power Point, Word
• Functional understanding of web-based applications
• Functional understanding of Business Intelligence platforms
• Ability to develop business cases for change
• Scope of work (SOW) development
• SLA and KPI development
• Process mapping
• Data analysis
• Report design
• Initiative launch and execution oversight
• Cost / benefit analysis
• Risk assessment
• Excellent written communications

PHYSICAL DEMANDS

• Frequent travel required
• Occasional client entertainment after normal business hours, including dinners and events

What We Offer:

• An opportunity to join an established team and be part of a successful and proven global organization!
• A competitive compensation program!
• Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
• Employee discounts on Canon products & vendor discount programs for employees!
• World-Class Training & Career Development Programs!

Connect With Us!

Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.