Bilingual Customer Service Representative - English/Spanish

Job Description

Job Description

Bilingual Customer Service Representative – English/Spanish

Kay Riordan - State Farm Agency in Pembroke Pines, FL is looking for a full-time Bilingual Customer Service Representative who is fluent in both English and Spanish.

If you enjoy helping people, solving problems and building relationships, this is an opportunity to join an established State Farm agency and build a long-term career in the insurance industry.

This is an in-office position in Pembroke Pines, FL.

What You'll Do

You'll play an important role in creating a positive customer experience and helping policyholders with their day-to-day insurance needs.

• Your responsibilities will include:
• Assist customers with questions about their insurance policies
• Explain coverage, policy changes and available options
• Respond to customer inquiries by phone and in person
• Process policy changes, transfers and other service requests
• Assist with billing questions and claim-related inquiries
• Review customer needs and identify opportunities to better protect them
• Follow up with customers when additional information or action is needed
• Build strong, lasting customer relationships
• Maintain accurate customer information and activity records
• Stay current on insurance products, procedures, licensing requirements and continuing education

What We're Looking For

We're looking for someone who is fluent in English and Spanish and genuinely enjoys working with people.

The ideal candidate is:

• Fluent in English and Spanish
• Friendly, professional and customer-focused
• An excellent communicator with strong listening skills
• Detail-oriented and organized
• Comfortable handling multiple tasks and priorities
• Confident using computers and learning new systems
• Proactive when solving customer problems
• Dependable and committed to accuracy
• Able to work independently while contributing to a team
• Interested in developing a career in insurance

Insurance License Requirement

• Active Florida 2-20 or 4-40 insurance license, OR willingness and ability to obtain one
  
• Previous insurance experience is a plus, but not required
  
• Life & Health license is a plus

Compensation & Benefits

• Base Salary + Bonus
• Paid Time Off — starting with 2 weeks for vacation and personal/sick days
• Health, Dental and Vision Insurance after 90-day probationary period
• Retirement Plan after 2 years of employment
  
• Valuable experience in the insurance industry
  
• Growth potential and opportunity for advancement within the agency

Why Join Our Agency?

Kay Riordan - State Farm Agency is an established agency serving the South Florida community. You'll have the opportunity to work directly with customers, develop valuable insurance knowledge and become part of a team focused on providing a great customer experience.

If you're bilingual in English and Spanish, enjoy helping people and are looking for an opportunity to grow professionally, we'd like to hear from you. Apply today with your resume.

We will follow up with qualified candidates regarding the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Kay Riordan - State Farm Agency is an Equal Opportunity Employer.