Crisis Case Manager

Overview

Monday - Friday 9:30 AM - 6:30 PM

Program Description

Who We Are

The Neurodevelopmental Services program uses the power of interpersonal neurobiology, trauma-informed care, and neurodiversity-affirming practices to provide treatment, training, and research with neurodivergent and disabled communities.

Our goal is to impact to neurodivergent and disabled communities by providing local and global treatment, training, and research that celebrates and honors their unique contributions. We work to promote a world in which resilient, self-determined individuals are supported by authentic, compassionate, and connected communities.

Who We Serve

Pacific Clinics' Neurodevelopmental Services program serves neurodivergent (e.g., autism, intellectual/developmental disabilities, ADHD, trauma, etc.) children, transitional age youth, adults, and families throughout San Bernardino and Riverside counties. We offer crisis stabilization services, educationally related mental health services, play therapy, neurofeedback, Safe and Sound Protocol, EMDR and other developmentally appropriate services.

Under direct supervision, provides case management support to ensure neurodiverse-affirming practices, crisis stabilization, and placement in the least restrictive home setting for neurodivergent clients (i.e., autism, intellectual/developmental disabilities). Promotes client dignity and right to self-determination in all aspects of services.

Compensation We Offer

• The initial compensation for this position ranges from $26.57 - $32.68 / per hour; depending on experience, location, and internal equity considerations.
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications
• 5% Bilingual Differential for qualified positions

Benefits We Offer

• Benefits Eligibility starts on day ONE
• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.
• 401K Employer Match up to 4%
• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

Pay Range

$26.57 - $32.68

Job Summary

Under direct supervision, provides case management support to ensure neurodiverse-affirming practices, crisis stabilization, and placement in the least restrictive home setting for neurodivergent clients (i.e., autism, intellectual/developmental disabilities). Promotes client dignity and right to self-determination in all aspects of services.

Responsibilities

• Collaborates with neurodivergent clients, caregivers and ancillary services providers to ensure long term community-based natural supports, including mental health services, specialty medical care providers, respite care, applied behavior analysis therapy, educational services, independent living, financial supports, housing, social security, in home support services, and more.
• Provides intensive short-term crisis supports and safety planning to neurodivergent clients and their families.
• Meets with neurodivergent clients and caregivers in home and community settings, developing a helping relationship and ensuring needed supports and services are provided.
• Supports neurodivergent clients and caregivers to facilitate a stabilization of crisis and maintenance in the least restrictive home placement.
• Builds and supports family and community connections and natural supports, empowers families, and facilitates visits.
• Maintains ongoing communication and provides pertinent information to and coordinates with authorized representatives and other team members, participating in meetings, such as client/family teams.
• Provides initial and ongoing assessment of client and family strengths and needs. Develops, reviews, updates and ensures implementation of strength-based service plans for each client including safety plans, and legal issues, as needed.
• Rotates participation in crisis quick response services for after hour emergencies to de-escalate crisis and respond in person if necessary.
• Meets productivity and quality expectations and other performance goals as defined.
• Completes all documentation in compliance with agency and regulatory requirements.
• Performs other related responsibilities, as assigned, to support specific department/business needs.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All employees are responsible for keeping job requirements up to date. This can include but are not limited to certifications, licensure, and maintaining a clear criminal record.
• Bachelor's degree in Psychology, Social Work, Social Welfare, Education or related field and one (1) year of experience required, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• Bilingual in Spanish required.

Job Competencies

• Conflict Resolution
• Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved. Addresses complaints and problems quickly and effectively and keeps all parties informed of the status of any negotiations required.
• Encourages employees to report problems or concerns and negotiates outcomes that are viewed as fair and even-handed.
• Documents Clearly and Accurately
• Documents, in a legible manner, pertinent information related to the child's treatment plan, including intervention and outcomes in accordance with established policies and procedures and guidelines for charting.
• Encouraging Customer Focus
• Consistently conveys that customers are the highest priority. Respects customer needs and expectations and lets customers know if their expectations cannot be met. Refrains from complaining about (or speaking negatively about) customer behavior or expectations.
• Communicates in a manner that promotes and sustains customers satisfaction and encourages others to do the same. Achieves these outcomes by ensuring that customers' needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent customer service.
• Manages Multiple Priorities
• Handles multiple assignments and priorities, yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.
• Time Management
• Manages time and prioritizes tasks to ensure that deadlines are met.

Physical Requirements

Must remain physically fit enough to keep clients and self safe. While performing these job duties the employee is required to perform the following physical tasks when the need arises:

• Employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:
• Move quickly/run

If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.

If employed at a Neurodevelopment Services location, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral

vision, depth perception, and the ability to adjust focus.

Level of Contact with Children

• May/will have unsupervised contact with children
• Requires physical, including TB Test

Driving Priviledges

• May be called upon to drive on agency business. Needs acceptable MVR and appropriate insurance coverage

Driving Required Will not have unsupervised contact with children. Requires full background check and TB Exam. We are Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.