Customer service specialist

Join our team as a Remote Customer Service Specialist processing routine and complex inquiries for group life, disability, and absence claims. You'll serve as the main point of contact for insureds and claimants, providing high-quality support in a fast-paced environment. If you feel you qualify for this role, please send your updated resume to: View email address on click.appcast.io with "REMOTE" in the subject line.


salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Key Responsibilities

• Handle claims inquiries and first notices of loss (FNOL) via phone and digital channels.
• Resolve customer issues, clarify facts, and escalate complex cases when necessary.
• Maintain accuracy and meet performance, quality, and phone metrics.

Qualifications

• High School Diploma (or equivalent).
• 6+ months of customer service or contact center experience (insurance preferred).
• strong MS Office skills, data entry speed, and ability to navigate multiple systems.

Pay Rate

• Starting Rate: $18.00 / hour (Earning potential increases as training milestones are completed, up to $19.50 / hour prior to FTE conversion).

Schedule & Requirements

• Training Hours: M-F, 8:30 AM - 5:00 PM EST (Mandatory attendance).
• Operating Hours: M-F, 8:00 AM - 8:00 PM EST. Must have open availability for any 5x8 shift within these hours (no specific shift guaranteed).
• Location: 100% Remote. Mandatory overtime may be required during peak periods.

Skills

• Active Listening
• Empathy
• Typing Skills
• Telephone Etiquette
• Basic Software Skills
• Basic Computer Skills
• CRM

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.