Field Operations Coordinator

Field Operations CoordinatorAs a Field Operations Coordinator at Understory, you will help ensure our weather station installations and maintenance visits are organized, properly equipped, and successfully completed. This is an ideal opportunity for someone who is highly organized, mechanically inclined, comfortable working directly with customers, and interested in developing hands-on technical skills.Initially, your role will focus heavily on operational coordination, including scheduling with customers, preparing equipment, managing inventory, organizing installation documentation, and supporting field technicians. Over time, you will receive on-the-job training and take on greater responsibility for installing, inspecting, maintaining, and repairing Understory weather stations across the United States.In this role, you will help deliver the on-the-ground technology that powers severe-weather monitoring, early warnings, and risk-mitigation solutions for our solar asset and automotive clients.What You'll DoCoordinate installation and maintenance appointments directly with customers and internal team membersConfirm site details, access requirements, scheduling, and other logistics in advance of field visitsPrepare, test, organize, and package the equipment and tools required for each installationMaintain accurate equipment, parts, shipping, and warehouse inventory recordsKeep the warehouse and equipment-preparation areas clean, safe, and organizedCoordinate equipment shipments and help ensure materials arrive at customer sites on timeRecommend and implement safety procedures and process improvements to drive efficiencyPrepare installation documents, checklists, site information, and project materialsMaintain accurate photo documentation, installation records, service notes, and inventory reportingSupport field technicians during weather station installations, inspections, maintenance, and repairsTravel to customer locations across the United States and serve as a professional, responsive representative of UnderstoryLearn Understory's installation and maintenance processes through hands-on training and supervised fieldworkGradually take ownership of routine installations, mechanical maintenance, and basic troubleshootingHelp ensure projects meet technical, operational, safety, and customer requirementsIdentify potential scheduling, equipment, or site issues and coordinate with the appropriate team members to resolve themSkills & Qualifications2-3 years of experience in field service, installation, warehouse, construction, facilities, logistics, military service or operations coordination ideal. Climbing certifications or experience working at heights are a plus.Mechanically inclined and interested in developing hands-on installation and repair skillsHighly organized, dependable, and attentive to detailStrong communication and customer-service skillsWilling to learn new equipment, systems, and technical processesAble to follow detailed instructions, checklists, and safety proceduresComfortable working independently while also collaborating with a partially remote teamFlexible, resourceful, and able to solve problems in a fast-paced environmentComfortable using basic workplace technology to manage schedules, documentation, inventory, and customer communicationAble to lift objects weighing up to 75 poundsComfortable climbing ladders, bending, squatting, stooping, twisting, reaching, walking, standing, and occasionally working at heights or on irregular surfacesAble to travel approximately 50% of the time, with the remaining time spent supporting operations and equipment preparationPossess a valid driver's license and clean driving recordAble to meet the requirements to be insured on company vehicles and willing to drive a company vehicleCompensation and BenefitsCompetitive salary and strong work-life balanceHands-on training and opportunities for career growthMedical benefits fully covered for you and your familyDental and vision benefits fully covered for you and your familyAbout UnderstoryUnderstory is a leading provider of insurance solutions built for the era of climate change. The company's global network of Dot weather stations powers a sophisticated weather-risk model. By combining optimized risk structures with precision weather technology and modeling, Understory develops affordable and stable property insurance solutions.Traditional insurance is increasingly struggling to address the volatility created by climate change. Natural catastrophes are increasing rates, restricting coverage, and leaving a significant portion of global assets unprotected. Understory is developing a fundamentally different approach to closing this protection gap.Understory is a compact, passionate, and mission-driven startup that values accountability, adaptability, resilience, and results. We move quickly while supporting our colleagues, families, and communities. Headquartered in Madison, Wisconsin, Understory is working to rewrite the story of insurance.To learn more, visit