Operations Manager

Operations Manager

CBRE is seeking an experienced and results-driven Operations Manager to support a major telecommunications client in Madison, Wisconsin.

As an Operations Manager, you will oversee the day-to-day delivery of facilities and operational services, ensuring exceptional performance, customer satisfaction, and operational efficiency across the account. This role serves as a key liaison between the client, vendors, and internal teams, driving service excellence while maintaining compliance, financial performance, and continuous improvement initiatives.

This position is ideal for a strong people leader who excels at managing complex operations, fostering client relationships, and delivering measurable business results in a fast-paced environment. You will play a vital role in supporting critical business functions while leading high-performing teams and ensuring seamless service delivery.

As part of CBRE's Facilities Management organization, you'll help create exceptional workplace experiences and support the operational needs of a major telecommunications client.

What You'll Do

• Lead and manage daily operations, ensuring services are delivered safely, efficiently, and in accordance with client expectations and CBRE standards.
• Build and maintain strong relationships with client stakeholders, serving as a trusted partner and primary point of contact for operational matters.
• Supervise and develop team members through coaching, mentoring, performance management, and ongoing professional development.
• Oversee vendor performance, ensuring service level agreements, key performance indicators, and contractual obligations are consistently achieved.
• Manage operational budgets, expenses, and financial reporting to support profitability and cost-control objectives.
• Coordinate and prioritize service requests, projects, and operational initiatives to meet business objectives and client expectations.
• Ensure compliance with company policies, regulatory requirements, safety standards, and client procedures.
• Analyze operational data and performance metrics to identify trends, risks, and opportunities for improvement.
• Lead process improvement initiatives that enhance efficiency, service quality, and customer satisfaction.
• Partner with cross-functional teams to support facility operations, maintenance activities, workplace services, and strategic projects.
• Develop contingency plans and support business continuity efforts to minimize operational disruptions.
• Provide regular reporting and operational updates to leadership and client stakeholders.
• Foster a culture of accountability, collaboration, safety, and continuous improvement.

What You'll Need

• Bachelor's Degree preferred with 3-5 years of experience in operations management, facilities management, workplace services, telecommunications, or a related field. Equivalent experience will be considered.
• Proven leadership experience managing teams, vendors, and client relationships in a fast-paced operational environment.
• Strong business acumen with experience managing budgets, forecasting expenses, and driving operational performance.
• Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels of an organization.
• Demonstrated ability to analyze data, solve problems, and make sound business decisions.
• Experience managing service delivery and ensuring compliance with contractual obligations, KPIs, and SLAs.
• Strong organizational and project management skills with the ability to prioritize multiple responsibilities simultaneously.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• A customer-focused mindset with a commitment to delivering exceptional service and operational excellence.
• Ability to work independently while collaborating effectively across teams and functions.
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the world's leading commercial real estate services and investment firm, supporting innovative workplace and facilities solutions for some of the world's most recognized organizations.

You'll benefit from:

• A collaborative culture built on Respect, Integrity, Service, and Excellence (RISE)
• Career growth opportunities within a global organization
• Competitive compensation and comprehensive benefits
• Professional development, training, and leadership advancement opportunities
• The opportunity to support a major telecommunications client
• Exposure to large-scale operations and strategic business initiatives
• A workplace that values innovation, accountability, and continuous improvement

At CBRE, you can build a rewarding career while making a meaningful impact on client operations and workplace experiences.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. CBRE does not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application or interview process.

Disclaimers

This position supports a major telecommunications client in Madison, WI.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE is unable to provide sponsorship for this position at this time.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).