Road Service Specialist

Road Service Specialist

At AAA, our purpose is to serve our Members. Whether on the front lines or behind the scenes, everyone in our Emergency Road Services group is instrumental in creating outstanding Member experiences. One of the most important ways in which we do that is by helping Members in their greatest time of need, when they are stranded on the side of the road.

Being a Road Service Specialist is rewarding and meaningful but takes great willpower, hard work, and emotional strength.

Essential Functions:

• Enjoy a fast paced environment: Handle inbound calls from Members, Vendors, Fleets, and others while coordinating service vehicles
• Be skilled at using multiple applications simultaneously and navigation tools like Google maps
• Deliver extraordinary customer service to our Members and work with Vendors and Fleets to ensure the service request is processed timely and efficiently
• Demonstrate empathy, problem solving, and listening skills to assess Member safety and be able to provide clear and proficient verbal and written communication
• Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
• Process Member/Vendor payments following company policy and procedures
• Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection

What We Offer:

• Great Pay - $24.57/hour
• Fluency in Spanish is a plus and you may be eligible to earn a pay differential
• Work from Home - We provide you with a computer, monitor, headset, and Members to rescue.
• Schedule - We are open 24/7 (including weekends and holidays) and offer several schedule options.
• Training - You will receive virtual paid training that will set you up for success.
• Paid Time Off - Accrue 5.2 hours of Paid Time Off every pay period during your first 12 months - that's 17 days in your first year!
• Volunteer Time - We know Heroes like to give back to their communities; we grant 24 hours of Paid Volunteer Time every year!
• Benefits - For eligible Team Members, Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Employee Assistance Program and more!
• 401K - Dollar for dollar company match up to 6% of employee contributions.
• Annual Incentive Plan Eligibility to participate in our AAA annual bonus plan.

Work Environment/Physical Requirements:

• Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

**Please note that you will be asked to complete a candidate assessment following your application, via email. Your application will not be considered until the assessment has been completed.**