Patient Service Specialist

Patient Service Specialist Phoenix, Arizona Position requires great customer service at the front desk as well as ability to verify insurances, handle prospective and current patient phone calls, collect copays, and communicate in a team environment. Location: 4830 NORTH 42ND STREET PHOENIX, AZ 85018 Position Type: Full Time Schedule: Monday-Friday Compensation: $20.00 - $22.00/hour - based on experience Why Join Us Start Strong: Our mentorship and orientation programs ensure a successful transition Recharge & Refresh: Generous PTO to maintain a healthy work-life balance Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection When patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room. Responsibilities Greet and register patients and provide information about what to expect during their visit and next appointment as they check out Schedule patient appointments in person and via phone Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Minimum Qualifications High School Diploma or GED required 1 Year of Medical Office Experience Preferred Qualifications Previous Therapy Experience Bilingual (English/Spanish Speaking) Physical Requirements Ability to walk, stand, bend, and reach consistently throughout a work day/shift Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics Ability to carry office supplies up to 10lbs Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction Ability to speak and hear sufficiently to understand and give directions #J-18808-Ljbffr