Human Resources Information System Analyst

Job Description

Qualifications

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• Bachelor's degree preferred.
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• 3–5+ years supporting enterprise HR systems.
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• Experience configuring HCM platforms.
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• Strong analytical and troubleshooting skills.
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• Strong Microsoft Excel skills, including Pivot Tables and advanced Excel functionality.
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• Demonstrated ability to independently manage ad hoc projects and assignments after receiving initial direction.
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• Experience supporting HRIS production environments and resolving system issues.
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• Ability to work independently with limited supervision while managing multiple priorities.
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Responsibilities

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The HR Technology Operations Analyst is responsible for the day-to-day administration, support, configuration, testing, and continuous improvement of the organization's HR technology environment.

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This role ensures reliable system operations while supporting enhancements, troubleshooting production issues, maintaining documentation, and delivering exceptional customer support to HR stakeholders.

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HRIS Operations & Support

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• Provide day-to-day administration and support of enterprise HR systems.
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• Troubleshoot and resolve production issues.
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• Support HR stakeholders with system-related questions and issues.
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• Analyze system and process issues and identify root causes.
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• Support configuration changes, enhancements, and continuous improvement initiatives.
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• Independently manage smaller ad hoc HR technology projects from initial direction through completion.
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Testing

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• Execute regression testing.
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• Support integration testing.
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• Validate configuration changes.
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• Assist with User Acceptance Testing.
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Data & Reporting

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• Use Excel and HRIS reporting tools to analyze HR data and support ad hoc requests.
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• Create and work with Pivot Tables and advanced Excel functionality.
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• Validate HR data and identify data integrity issues.
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• Support operational and management reporting.
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Documentation

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Maintain:

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• SOPs
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• Configuration documentation
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• Knowledge articles
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• User guides
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• Process documentation
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Customer Support

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• Support ServiceNow tickets.
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• Provide end-user assistance.
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• Deliver training and knowledge transfer.
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Success Measures

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Operations

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• Production issues resolved within SLA.
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• High system reliability.
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• Successful release deployments.
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Customer

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• Improved response and resolution times.
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• Positive customer satisfaction scores.
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• Reduced recurring support issues.
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Continuous Improvement

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• Increased enhancement delivery.
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• Reduced manual processes.
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• Complete and current documentation.
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