Client Relationship Lead

Client Relationship Lead

Salary Range $19.16 - $23.95*

WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and "Retail-tainment" initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE:

The Client Relationship Lead is assigned to a specific store. This role creates and supports growth and development strategies for targeted client segments at the store level, enabling associates to cultivate, develop, and strengthen relationships with clients of the Neiman Marcus brand.

WHAT YOU WILL DO:

Become an expert on the top % MVC clients within the Store and/or Market

Cultivate relationships with all client segments within the store/market

Engage directly with clients, as appropriate, in support of client development efforts

Develop and decide the best tactics to deploy to achieve Client Development KPIs in Store or Market in collaboration with Brand Experience

Oversee MVC clients and strategies that support them (retention, migration, growth, etc.)

Monitors Client Development KPIs (e.g., trips frequency, spending tier migration, engagement/building relationships) for new and existing customers with a focus on two-channel customers

Drives all Client Development-specific initiatives in Store or Market in partnership with Store Leadership Team

Leverage and use the Connect app as a key enabler to deepen and build relationships

Identify opportunities to deepen relationships with top clients for Private Client Relations (PCR) programs and experiences

Assists and partners with Brand Experience in coordinating in-store experiences (e.g., Fitting Room Experience, events, etc.)

WHAT YOU WILL BRING:

2-4 years of experience, luxury retail fashion experience preferred

4-year degree preferred

Excellent oral and written communication skills

Strong attention to detail

Motivated and results driven

"Win together" mentality

Basic proficiency with MS Office Product Suite, advances proficiency in Excel preferred

Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

An amazing employee discount

SALARY AND OTHER BENEFITS:

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).