Director OF Network Operations

Director, Network Engineering The Director will be the ultimate owner of customer success, serving as a strategic partner, a technical liaison, and an internal champion for a defined group of accounts. This position demands a proactive professional who can navigate complex challenges, drive cross-functional alignment, and have difficult but necessary conversations to ensure mutual success. Responsibilities Manage large regional upgrades, modifications to our neutral host systems with multiple installation and integration partners and employees across military bases, airports, and stadiums Direct, coach, and develop the region’s field team consisting of Field Operations Managers and Field Engineers to include account, escalation management of base command to meet Boingo’s business needs Overall financial management and accountability for assigned region(s) to track use of company’s expense against P&L statement Direct regional personnel in the management of system lifecycle of region venues Allocate resources across the region as new venues, systems, or feature sets are deployed. Work with peer leadership within cross-functional teams in efforts to steer the maintenance of existing accounts, improve customer satisfaction and grow revenue, while maintaining budgets to ensure optimal profitability Requirements Experience managing multiple simultaneous projects through different contractors and multiple employee groups required Must have proven ability to schedule complex projects to deliver them on time and under budget Need to be technically inclined and understand the basics of telecom networks. Must understand how to maintain live networks to include 3 years’ experience in dealing with 24/7/365 operations for service restoration, upgrades, and performance monitoring Must be able to gather and organize data, then make logical decisions based on that data and implement a solution Extensive experience managing and leading people in geographically diverse areas Must have excellent written and verbal communication and interpersonal skills Must have proven ability to work in a matrix organization to get the job done Knowledge of networking (e.g., LAN, WAN, Wi-Fi, fiber transport and wireless backhaul) Must be willing to travel within assigned regions. Drive Boingo’s culture of empowerment and training to develop employees into roles of greater roles of responsibility as we scale our business. Leveraging relationships and industry contacts to onboard 3rd party resources to meet the needs of the business (e.g., construction, installation, and maintenance vendors) Meet Boingo Boingo Wireless is one of the world’s leading providers of connectivity solutions, powering wireless networks in airports, transit hubs, military bases, stadiums, and commercial properties. We design, build, and manage secure, high-performance DAS, Wi-Fi, private networks, and small cell systems that keep people and businesses connected wherever they are. At Boingo, we don’t just follow the latest technology trends, we help shape them. Our team is driven by a culture of innovation, collaboration, and customer success, with a proven track record of delivering solutions that meet the evolving demands of connected environments. We offer a generous package of benefits and perks, including health, dental, vision, a bonus plan, 401(k) match, gym & phone reimbursement programs, tuition reimbursement – and more! We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status. #LI-DNI #J-18808-Ljbffr