Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in February 2025 and is focused on building a strong, growth-oriented team from the ground up. Before becoming a State Farm agent, I worked as an Aspirant and previously as a Probation and Parole Officer, bringing a disciplined, people-focused approach to leadership.

I’m a graduate of Louisiana State University at Alexandria with a degree in Criminal Justice. I’ve been married since 2022 and enjoy spending time golfing, cooking, and watching sports. We stay involved in the community and are committed to building strong local relationships as we continue to grow.

For our team, we offer a Simple IRA, reimbursement for licensing costs, a future agent development program, flexible scheduling, PTO, bonus opportunities, and regular team-building events and lunches.

Our office culture is respectful, ethical, and hardworking. We’re looking for someone who takes pride in their work, values integrity, and wants to grow as part of a team that is building something meaningful together.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Preston Nunnally - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.