Assistant Front Desk Manager
Full-time
Marriott
JOB SUMMARY
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands employee positions well enough to perform duties in employees' absence.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Supports daily Front Desk shift operations. Supporting Progress Toward Guest Services and Front Desk Goals
• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supports same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels. Supporting Projects and Policies
• Supports implementation of customer recognition/service programs, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Supports training when appropriate.
• Participates in the employee performance appraisal process. Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands employee positions well enough to perform duties in employees' absence.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Supports daily Front Desk shift operations. Supporting Progress Toward Guest Services and Front Desk Goals
• Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supports same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels. Supporting Projects and Policies
• Supports implementation of customer recognition/service programs, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Supports training when appropriate.
• Participates in the employee performance appraisal process. Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Vacancy posted 17 days ago
Similar jobs that could be interesting for youBased on the Assistant Front Desk Manager in Santa Clara, CA vacancy
$30.77 - $34.62 per hour
...Job Description Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff... ...and Guest Services/Front Desk. Strives to ensure guest and employee...SuggestedHourly payFull timeWork experience placementLocal areaShift workMarriott International Inc
Santa Clara, CA2 days ago$75k - $80k
...for our guests and our teams. About the Role: As our Assistant Front Office Manager , you will support the Front Office Manager in leading... ...departure. You will provide hands-on leadership across Front Desk, Guest Services, Night Audit, and Bell/Valet operations...SuggestedFull timeTemporary workWork at officeWorldwideShift workNight shiftWeekend workDay shiftAfternoon shiftM Social Sunnyvale
Sunnyvale, CA11 hours ago$80k
...Assistant Front Office ManagerGrow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep... ...have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Our...SuggestedLive inFlexible hoursAfternoon shiftStarwood Hotels
Sunnyvale, CA1 day ago$75k
About the Role We are looking for an Assistant Front Office Manager to lead and inspire our service team at Treehouse Sunnyvale. Key Responsibilities Train, supervise, and mentor new hires to ensure their success. Lead by example in delivering outstanding guest service...SuggestedWorldwideFlexible hoursAfternoon shift- We are seeking a proactive, detail-oriented Front Desk Manager to own the daily operations and front-of-house experience of our Sunnyvale office... ...on‑site coverage from 8:30 a.m.-5:30 p.m. Welcome and assist employees, candidates, customers, vendors, and other visitors...SuggestedWork at officeLocal areaMonday to FridayFlexible hoursDay shift
- Job Summary We are looking for a service‑mindful Assistant Front Office Manager to lead and inspire our Front Office team. In this role you will train, supervise, and mentor new hires, setting them up for success while interacting with guests daily. You will lead by example...Flexible hoursAfternoon shift
$24.5 per hour
...Full-time Description As our Front Office Manager , you will be involved with all aspects... ...ensuring the overall success of the front desk, guest satisfaction, and product... ...for Annual Wellness Exams ~ Employee Assistance Program ~ Wellness Subscriptions including...Full timeLive inLocal areaFlexible hoursNight shiftIsland Hospitality Management
Sunnyvale, CA11 hours ago- ...Responsibilities Provide friendly, knowledgeable service to customers and assist them with wine and spirit selections. Make personalized... ...inventory levels and communicate replenishment needs to management. Assist with pricing, signage, merchandising, and...Hourly payFull timeFlexible hoursAfternoon shift
Alluvial Wine & Spirits
San Jose, CA14 days ago $18.5 - $21.5 per hour
...business strategy, in partnership with the Store Leadership Assists in processing shipment and ensuring product flow including but not... ...placement and daily replenishment excellence Ensure all front and back of house procedures are executed in accordance with company...Full timePart timeWork experience placementLocal areaShift workWeekend workAlo Yoga
Santa Clara, CA11 hours ago$17.55 - $19.3 per hour
...sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, &... ...heard! You'll communicate fashion & music trend information to management and respective HQ partners While we welcome wizards, we don'...Full timeBoxlunch & Hot Topic
San Jose, CA11 hours ago$20 - $21 per hour
...features and benefits Create a Great In-Store Experience • Maintain a clean, organized, and visually appealing sales floor • Assist with merchandising and product replenishment • Support fitting room and customer service needs during busy periods • Help...Hourly payFull timePart timeWork experience placementCasual workFlexible hoursAfternoon shiftUntuckit
Santa Clara, CA11 hours ago$17.7 - $18.7 per hour
About Pet Food Express Pet Food Express is the best place to shop for pet supplies – and it’s all because of the people who work here. Our employees are passionate pet people who care deeply about our community. We offer gold star customer service and expert advice for...Hourly payPart timeLocal areaFlexible hoursShift workWeekend workAfternoon shiftPet Food Express
Campbell, CA11 hours ago$17.55 per hour
...communication and decision-making Maintain store standards by assisting with stocking, merchandising and e-commerce operations... ...operational projects/tasks Performs any other duties as directed by management Sales Floor: Consistently create a positive customer...Hourly payPart timeGopuff
San Jose, CA11 hours ago$18.75 per hour
...ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, we’ll create... ...turn. From initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor, you'll play a...Full timeSeasonal workImmediate startCos
San Jose, CA11 hours ago$21 - $23 per hour
...Front Office ManagerWe are looking for a Front Office Manager to lead and manage the front office operations of our hotel. The... ...for overseeing a team of front desk staff, greeting guests, addressing... ...complete performance reviews.Assist guests with directions and information...Local areaShift workMehr Consultancy
San Jose, CA1 day ago- ...Front Office ManagerAs our Front Office Manager, you will be involved with all aspects of the front office operations... ...the overall success of the front desk, guest satisfaction, and product quality... ...for Annual Wellness ExamsEmployee Assistance ProgramWellness Subscriptions...Local areaFlexible hoursNight shift
Island Hospitality
Sunnyvale, CA4 days ago - ...Job OpportunityPermanent position for Front Office Office Manager in Cupertino office. Office is open Monday-Friday from 8-5 and alternating Saturdays from 8-4. They offer 401k, dental, sick, and holiday pay. Office utilizes Dentrix/Dexis. Requirements We are a thriving...Full timePart timeWork at officeMonday to Friday
Mayday Dental Staffing
Cupertino, CA1 day ago $26 - $28 per hour
...Front Office ManagerFront Office Manager | Hyatt Place – Paso Robles, CA Pay: $26–$28 per hourThe Front Office... ...hospitality. The manager leads the front desk team with passion, creativity, and... ...include access to our Employee Assistance Program and Fund.Equal Opportunity...Local areaPeachtree Group
San Jose, CA11 hours ago$18.2 - $19 per hour
...Front Desk Coordinator – Part Time to Full Time – San Jose A better way to deliver care starts... ...setting. As the largest operator, manager, and franchisor of chiropractic clinics... ...patients into members Answer phone calls and assist with appointment scheduling and patient...Hourly payFull timePart timeWork at officeImmediate startWeekend workThe Joint Chiropractic
San Jose, CA1 day ago$20 - $23 per hour
...Front Desk Coordinator Sunnyvale, California Thank you for considering a career with Revive Med Spa a dynamic and rapidly growing leader... ...solutions that address customers' needs and concerns Time management and prioritization skills to manage multiple appointments happening...Hourly payWork at officeRevive Med Spa
Sunnyvale, CA11 hours ago$23 - $25 per hour
...Pay Range: $23.00 - $25.00 Full-time benefited position. Schedule varies Summary: Assists the Life Enrichment Director to ensure the implementation of the Front Porch Vitality Initiative by planning and carrying out comprehensive programming, activities and...Full timeSeasonal workWork at officeFront Porch Communities and Services
Cupertino, CA2 days ago- ...Remote Travel Experience Assistant San Jose, California, United States About the Job As a Remote Travel Experience Assistant... ...stress-free by helping with reservations, answering questions, managing updates, and providing reliable guidance. You will work closely...Remote workWork from homeFlexible hours
Destiny&Co Travel Agency
San Jose, CA11 hours ago - ...Joseph J. Albanese, Inc. is currently seeking qualified candidates to fill the role of a Dispatch Assistant for our field operations. Voted “Best Place to Work” for the past 7 years in a row, JJA is a dynamic, fun environment with significant career opportunities to further...Work experience placementWork at officeLocal areaMonday to Friday
Joseph J. Albanese
Santa Clara, CA11 hours ago - ...Be part of our company as a Airport Assistant, where you will handle orders, shipments, and basic inventory checks, adhere to safety guidelines... ...with other departments when needed. Additional duties include manage simple records and enter information accurately, provide...Weekly payFlexible hours
TradeJobsWorkforce
San Jose, CA1 day ago - ...Active Living Assistant Merrill Gardens at Campbell, a privately-owned family company with a proud history of success, is currently... ...education programs as scheduled. Assists with ordering and managing supplies for all activities. Takes responsibility for vehicle...Full timeTemporary workPart timeCurrently hiringLocal areaImmediate startFlexible hoursShift work
Merrill Gardens
Campbell, CA3 days ago - ...Health Insurance.Prepares UPS packagesand creates shipping labels.Assists withaccounts receivable, billing, and other general office... ...other reasonably-related duties as assigned bythe Business Office Manager or his/her designee as needed....Work at office
$274.4k - $366.3k
...legacy environment into a modern, decoupled ecosystem across Web Front-End, Native Mobile (iOS & Android), and Backend architectures (... ...an agile methodology. Our multi-functional teams from product management, product development, quality, and user experience research and...Immediate startFlexible hours$214.4k
...Silicon Valley just 45 miles south of San Francisco, seeks an Assistant Director of Public Works. Reporting to the Director, the Assistant... ...responsible for street and building maintenance, fleet management, and other operations.A key senior leader, the Assistant Director...Night shift- ...proud history of success, is currently hiring a Active Living Assistant in Campbell, CA We offer our full-time employees: Highly competitive... ...education programs as scheduled. Assists with ordering and managing supplies for all activities. Takes responsibility for vehicle...Full timeTemporary workPart timeCurrently hiringLocal areaImmediate startFlexible hoursShift work
Merrill Gardens
Campbell, CA23 hours ago - ...As a Investigation Assistant, you will be responsible for assisting investigative teams and supporting case work, including: assist lead... ...necessary; familiarity with MS Windows. dynamic project management and collaboration skills. be constantly mindful of schedules and...
TradeJobsWorkForce
San Jose, CA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Assistant Front Desk Manager. Be the first to apply!
Related searches
- supervisor assistant manager Santa Clara, CA
- management aide Santa Clara, CA
- assistant manager Santa Clara, CA
- fashion assistant manager Santa Clara, CA
- assistant director Santa Clara, CA
- assistant manager in training Santa Clara, CA
- assistant manager mines Santa Clara, CA
- assistant director of sustainability Santa Clara, CA
- assistant lab manager Santa Clara, CA
- assistant director parks and recreation Santa Clara, CA