2027 Sales Summer Internship Program

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house urgent care, full-time massage therapist and hair salon  
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

SALES - ACCOUNT EXECUTIVE (AE)

The Account Executive role at UWM involves building and maintaining relationships with mortgage brokers to drive sales, while the sales team collaborates to deliver exceptional service and support, ensuring clients receive the best mortgage solutions.

• Assist in building and maintaining strong relationships with mortgage brokers and clients
• Learn how to use UWM’s Easiest Application System Ever (EASE), programs, products, guidelines, and processes
• Work alongside your Account Executives to deliver up-to-date information about the latest products, resources, and industry updates
• Support the Sales Team in preparing sales materials, proposals, and presentations
• Assist in tracking sales metrics, analyzing performance data, and generating reports to support decision-making
• Conduct market research to identify potential clients, industry trends, and provide insights and recommendations to the Sales Team based on research findings
• Gain a thorough understanding of UWM's products and services, and effectively communicate their features and benefits to clients

SALES TRAINING

The Sales Training team at UWM is dedicated to providing comprehensive training and ongoing support to ensure the sales team is equipped with the knowledge and skills needed for exceptional performance and career growth. Interns will have the opportunity to add to and improve training materials for incoming Account Executives. 

• Create Vyond videos
• Contribute to special projects aimed at enhancing the sales training processes
• Utilize the Salesforce application
• Shadow experienced sales professionals to observe and learn effective sales strategies
• Create job aids and PowerPoints to support training content
• Provide feedback on Sales Training programs and suggest improvements to leadership through presentations
• Complete the Initial Sales Training course
• Work on projects tailored towards interest in the company
• Create activities and training materials for new AE's
• Revamp and improve Continuous Improvement courses
• Greater focus on internal training opposed to client-facing tasks

SUCCESS TRACK

The Success Track team at UWM offers an immersive, hands-on experience for college students eager to explore a career in the mortgage and sales industries. Success Track is designed to help mortgage professionals enhance their skills, build their business, and stay ahead in the competitive mortgage industry. The program typically includes various training modules, workshops, and resources that cover a range of topics from industry best practices to UWM's tools and services. Interns will gain invaluable insights into sales techniques, customer relationship management, and industry-specific knowledge through structured training and real-world applications.

• Assist the Success Track Coordinators in preparation for weekly classes
• Conduct client tours on UWM’s campus
• Contribute to special projects aimed at enhancing Success Track and Broker X
• Utilize the Salesforce application
• Shadow experienced sales professionals to observe and learn effective sales strategies
• Shadow Success Track trainers, coordinators, and instructional designers.
• Create job aids and PowerPoints to support training content
• Provide feedback on Success Track and Broker X, and suggest improvements to leadership through presentations
• Complete the Initial Sales Training course

AE SUPPORT & PARTNER SERVICES 

The AE Support and Partner Services team at UWM is committed to providing dedicated assistance and resources to Account Executives and their broker partners, ensuring seamless operations and exceptional client service. 

• Assist Account Executives with daily tasks, including client communications, data entry, and report generation
• Assist the Partner Services team in managing and strengthening relationships with UWM partners
• Participate in training sessions to gain a deep understanding of UWM’s products, services, and partner-focused initiatives
• Support the AE team in managing client accounts, addressing inquiries, and providing exceptional customer service
• Collaborate with various departments, such as marketing and operations, to ensure seamless client service
• Help prepare and organize materials for client meetings and presentations
• Conduct research on industry trends, competitor activities, and market opportunities
• Provide feedback and suggestions for improving AE support processes and efficiency

Qualifications

Must Have:

• Graduating with a bachelor’s degree in 2027 or 2028 (current junior/senior status)
• The ability to work Monday through Friday, 40-hours a week, fully on-site in Pontiac, MI from May 17th - August 6th
• An openness to learning, willingness to be coached, and ability to be flexible in our every-changing industry
• Ability to thrive in a team environment
• A strong work ethic
• A drive to succeed 

Nice to Have:

• Currently enrolled in a bachelor’s degree program in Sales, Business, Finance, Management, Communications and Hospitality.
• Demonstrated interest in sales, customer service, or the mortgage industry
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Positive attitude, organized, driven, and personable