Commercial Dock & Door Technician

Location: West Springfield, MA Area (Field Service / Regional Accounts)

Employment Type: Full-Time | Monday – Friday (Day Shift) + Overtime Potential

About the Opportunity

We are partnering with a premier, rapidly growing commercial facility services company specializing in industrial loading docks, commercial doors, and entrance automation systems.

We are seeking a dependable, mechanically skilled Field Service Technician for our West Springfield, MA branch. This role is designed for a technician with at least 1 year of hands-on field experience servicing, installing, and repairing commercial overhead doors, dock equipment, or residential garage doors who is ready to take their trade to the next level.

Whether you come from residential garage doors looking to transition into heavy commercial systems, or you already have commercial dock and door experience, you will join a high-trust, tight-knit crew with brand-new service vehicles, dedicated lead technician support, and a fast track to running your own truck.

Why Join This Team?

• Advance Your Trade: Step up from residential garage doors or entry-level service into high-demand, heavy commercial/industrial systems with ongoing manufacturer training.

• Top-Tier Equipment & Gear: Operate with fully equipped, modern company service vehicles and all specialized power tools and rigging equipment provided.

• Clear Career Path: Direct trajectory to advance into Senior Lead Technician, Field Supervisor, or Service Management roles.

• Supportive, No-BS Culture: A team-first environment that values quality craftsmanship, respects your time, and eliminates micromanagement and workplace drama.

What You Will Do

• Mechanical Repair & Maintenance: Troubleshoot, repair, and service commercial sectional doors, rolling steel doors, high-speed fabric doors, and mechanical/hydraulic dock levelers.

• Operator & Electrical Diagnostics: Diagnose and wire low-voltage commercial motor operators, control panels, safety eyes, loop detectors, and vehicle restraint systems.

• Field Installations & Retrofits: Execute teardowns and new installations of doors, dock seals, bumpers, and levelers across regional manufacturing plants, logistics hubs, and commercial facilities.

• Customer & Jobsite Communication: Interface professionally with warehouse and facility managers on-site, providing clear updates on repairs, safety recommendations, and equipment operation.

What We Are Looking For

Required Experience & Technical Skills:

• 1+ Years of Door / Dock Industry Experience (Required): At least one year of professional, hands-on experience installing, servicing, troubleshooting, or repairing commercial overhead doors, loading dock equipment, or residential garage doors .

• Mechanical & Electrical Aptitude: Comfortable working with high-tension springs, cables, track alignment, hydraulic pumps, and low-voltage control circuits.

• Tool Proficiency: Confident using hand and power tools (impact drivers, socket sets, angle grinders, hammer drills).

• Heights & Equipment: Comfortable working safely at heights on ladders, scaffolding, and scissor or boom lifts.

• Physical Capability: Ability to safely lift, push, and carry 50+ lbs on active jobsites in varied indoor/outdoor facility conditions.

Mindset & Logistics:

• Reliability: Punctual, dependable, and shows up every day ready to work safely and support the crew.

• Clean Driving Record: Valid driver’s license with an insurable driving record.

• Background: Ability to pass a standard pre-employment screening.

Compensation & Comprehensive Benefits

• Pay Rate: $22.00 – $30.00/hour (commensurate with door/dock trade experience) + strong overtime earning potential

• Health Coverage: Comprehensive Medical, Dental, and Vision Insurance

• Retirement: 401(k) retirement plan with company matching

• Paid Time Off: Paid vacation, paid sick time, and paid company holidays

• Equipment Provided: Fully stocked company vehicle, uniforms, specialty tools, and safety gear

• Work Location: West Springfield, MA (Field service covering regional commercial accounts)