Supervisor - Good Times Café Restaurant

The Supervisor - Good Times Café is responsible for the day-to-day oversight of Good Times Café, Sunset Bar & Grill at Oasis Pool, and Room Service operations. This role ensures smooth execution of guest service, cleanliness, team scheduling, and compliance with food safety and service standards. The Supervisor plays a key role in supporting staff performance, guest satisfaction, and overall operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises and coordinates daily front-of-house and food service operations for Good Times Café, Sunset Bar & Grill, and Room Service to ensure efficient, high-quality service.
• Prepares and manages staff schedules in alignment with business demands, ensuring appropriate coverage, labor efficiency, and compliance with company policies.
• Assigns duties, monitors performance, and provides coaching, training, and hands-on support to maintain service excellence and operational consistency.
• Maintains a visible presence during service periods, assisting staff and resolving guest or operational issues promptly and professionally.
• Oversees guest service delivery, ensuring a positive dining experience through prompt, courteous, and attentive service.
• Maintains cleanliness, organization, and sanitation in all dining, service, and kitchen areas in compliance with Health Department regulations and company standards.
• Conducts routine inspections of dining rooms, service stations, and equipment to uphold safety, sanitation, and presentation standards.
• Responds to guest and team member concerns with professionalism and urgency, escalating issues to management as appropriate.
• Coordinates communication between front-of-house, back-of-house, and management teams to ensure smooth service flow and operational efficiency.
• Monitors inventory and supply levels, restocking as necessary and reporting shortages or equipment needs to management.
• Completes and submits all required administrative documentation, including reports, timekeeping records, checklists, and logs, accurately and on time.
• Enforces adherence to food handling, sanitation, and safety procedures to ensure a secure and compliant work environment.
• Supports team development by reinforcing service standards, participating in training, and promoting teamwork and accountability.
• Performs other job-related duties as assigned to support departmental operations and guest satisfaction.

SUPERVISORY RESPONSIBILITIES:

• Provides direct supervision to front-of-house and service staff, ensuring consistent and high-quality guest service.
• Recruits, orients, and trains team members, fostering a positive, supportive, and safe work environment.
• Establishes clear job expectations and monitors performance with regular evaluations and feedback.
• Coaches, mentors, and disciplines team members as necessary to support performance and service standards.
• Maintains and enforces operational policies, grooming standards, and productivity benchmarks.

QUALIFICATIONS:

• Excellent verbal communication and interpersonal skills.
• Ability to lead and motivate a diverse team in a fast-paced, guest-facing environment.
• Strong organizational and time management abilities.
• High regard for guest service and hospitality excellence.
• Previous leadership experience in food and beverage operations preferred.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Associate's or Bachelor's degree in Hospitality, Business, or a related field is preferred.
• Food Safety Manager Certification required or must be obtained upon hire.
• Minimum of 3-5 years of experience in food and beverage or restaurant operations, with at least 1-2 years in a supervisory role.
• Strong understanding of food service procedures, guest service standards, and daily shift operations.
• Proven ability to lead and support front- and back-of-house teams in a fast-paced environment.
• Experience with scheduling, inventory, training, and POS systems.
• Excellent communication, problem-solving, and leadership skills.
• Prior experience in a casino, resort, or high-volume dining venue is preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, professionally, and effectively with guests, team members, kitchen staff, and management; responsible for supervising daily operations, addressing guest concerns, and supporting staff to ensure efficient and friendly service.
• Lifting and Carrying: Frequently lifts and carries food trays, supply boxes, small equipment, and service materials weighing up to 50 pounds; may assist with deliveries, inventory restocking, or floor setup.
• Manual Dexterity: Regularly uses hands and fingers to operate POS systems, write reports, manage schedules, and handle utensils or trays during peak service periods.
• Mobility: Continuously moves throughout the dining room, kitchen, storage areas, and service stations; requires walking, standing, bending, lifting, and reaching for extended periods, especially during busy hours and shift coverage.
• Stationary Work: Occasionally remains seated while completing administrative tasks such as logging incidents, writing evaluations, or managing schedules.
• Tool Operation: Frequent use of POS terminals, handheld radios, office equipment, and standard restaurant tools; ensures team members use equipment safely and effectively.
• Visual Acuity: Requires both near and far vision to monitor service quality, inspect cleanliness, review documentation, and observe guest and employee interactions.
• Working Conditions: Routinely works in a high-volume café and kitchen environment with exposure to loud noise, varying temperatures, and frequent guest contact. Regular exposure to a smoking environment while transitioning through casino or public areas.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.


WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.


We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.