Business Process Specialist

Role Description

Budderfly installs a variety of advanced technologies to save energy on our customers’ sites. Ensuring that these technologies operate efficiently and without issue is vital to the success of the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency. They will do this by identifying and reporting root cause issues and business trends for the Service team. The successful candidate will turn data into information, information into insight, and insight into business decisions. Business Process Specialist responsibilities include:

• Conducting full lifecycle analysis to include requirements, activities, and design.
• Developing analysis and reporting capabilities.
• Monitoring performance and quality control plans to identify improvements.
• Designing and implementing the Service team training curriculum for technical team members.

Responsibilities

• Works with the Technical Services team to collect and present data in a functional format.
• Collaborates with executives and other business leaders to identify opportunities for improvement.
• Uses graphs, infographics, and other methods to visualize data.
• Proactively shares potential issues and inefficient operations with internal team members through verbal and non-verbal communication.
• Develops and executes technical training curriculum for the Service team and continuously updates curriculum to match business needs.
• Develops and monitors training evaluation effectiveness.
• Designs, develops, indexes, and maintains process and technical documentation.
• Monitors end-user feedback, process changes, and systems development efforts to facilitate continuing improvement of training and documentation.
• Analyzes business processes with subject matter experts, identifies supporting technology needs, and documents new processes.
• Promotes the use of technology and technology tools to support continued efficiency and improvement in departmental processes.
• Collaborates with the Software Development team to successfully plan requirements for initiatives and ensure business needs are met through the rollout of each initiative.
• Maintains and further improves rollouts in CRM (HubSpot), WOMs (FSG, InJobs, future SiteTracker), and other business systems.
• Maintains online content including coordinating, updating, and maintaining user interfaces, documenting processes, and policies.
• Promotes training opportunities and resources to employees.
• Coordinates training, documentation, and talent management system efforts with other district training resources.
• Keeps daily logs and records of all functions in Company systems.
• Leads improvement projects with the software development team based on data analysis.
• Collaborates with leadership to devise strategies aimed at enhancing operational efficiency.
• Leverages project management improvement methodologies to implement and propel growth initiatives.

Qualifications

• Associate’s degree as a minimum, Bachelor’s degree preferred.
• Maintaining positive relationships.
• Coordinating multiple projects concurrently.
• Documenting technical processes.
• Data management tools.
• Networking, thermostat, and refrigeration experience is a benefit.
• Enjoys continuous learning, as supported by your organization, both technically and professionally.
• Excellent verbal and written skills.
• Work across / with organization Teams.
• Demonstrates an innovative mindset for problem-solving and creative solutions.
• Proven track record as a facilitator in managing complex projects effectively.

Benefits

• Career advancement opportunities in a fast-growing, supportive company environment.
• Competitive pay.
• Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance.
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Compensation

$65,000 — $80,000 USD. Compensation is based on factors including level of experience, skillset, qualifications, and location.

Equal Employment Opportunity

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.