Front Desk Coordinator

Front Desk Coordinator - Clinical Laboratory First Quality Laboratory (FQL) | Pembroke Pines, FL | Full-time About Us First Quality Laboratory is a CLIA-certified clinical laboratory serving physicians, clinics, and healthcare facilities across Miami-Dade and Broward County. We're growing, and we're looking for a Front Desk Coordinator who genuinely enjoys solving problems, communicates clearly, and can keep a fast-paced front desk running smoothly. About the Role The Front Desk Coordinator is the main point of contact between our accounts and the lab's internal operations, making sure every call, request, and process is handled quickly, professionally, and reliably. This role ensures smooth communication between our accounts, the technical team, phlebotomy, and billing, helping prevent errors in test collection, results delivery, and follow-up. You'll play a key role in strengthening relationships with current clients, supporting new account onboarding, and providing the kind of post-service follow-up that builds long-term trust. What You'll Do Answer phone calls professionally and handle client requests with a solution-oriented approach. Build strong relationships with our accounts, follow up on pending items, and make sure nothing falls through the cracks. Log and classify issues so they get resolved quickly and correctly. Work inside our lab system to look up results, manage patient and account records, add tests, and generate account reports. Explain requisition forms and our test menu to clients and patients. Coordinate test additions by phone, always verifying with the technical team before anything is added. Send results according to each account’s preferences. Support and coordinate phlebotomy operations, including sample intake and per-patient verification. Manage supply requests and coordinate pickups, routes, and vehicle logistics with our driver team. Help open new accounts and maintain our client database. Communicate with our billing department on insurance questions and medical records requests. Follow up with accounts after results are delivered to ensure satisfaction and continuity of service. What We're Looking For Fully bilingual, English and Spanish (spoken and written). Previous experience working in healthcare. Certified phlebotomist with hands-on blood draw experience. Prior front desk or client-facing experience, ideally in a medical or lab setting. Strong computer skills (comfortable navigating systems, email, and basic office software) - this is a must. Strong communication skills, attention to detail, and a genuine team-player attitude. Nice to Have Experience coordinating phlebotomy operations or managing patient flow. Schedule Monday to Friday: 7:00am - 4:00pm Saturday: 9:00am - 1:00pm (twice a month) If you're organized, personable, and comfortable juggling phones, systems, and people all at once, we'd love to hear from you. Skills: Bilingual (English/Spanish), Phlebotomy, Customer Service, Front Desk, Medical Office Experience, Computer Skills, Communication Skills, Data Entry, Healthcare, Patient Coordination #J-18808-Ljbffr