Customer Support Engineer — SaaS & Bug Triage
Moab
Moab is seeking a dedicated support team member to ensure customer satisfaction by managing inquiries, troubleshooting issues, and advocating for customers. The role involves investigating bugs, collaborating with engineering, and maintaining an organized workflow. The ideal candidate is a strong communicator, curious about technology, familiar with AI tools, and can manage multiple threads effectively. Prior experience in B2B SaaS support or related industries is a significant advantage. #J-18808-Ljbffr Moab
- ...whether it's powering customer support, writing code, analyzing... ...a Founding Support Engineer to join the team. The... ...how-to tickets for a SaaS tool. You are debugging... ...know the difference. Triage and file issues to engineering... ...and reproducible bug reports handed to engineering...SuggestedWork at officeFlexible hours2 days per week
$85k - $120k
...Our work revolves around our customers. The people who succeed here... ...Who We Need Rillet's support function is new and being built... ...it to scale through engineering, not just headcount. You'll... ...respond to inbound questions, triage bugs, and get customers unblocked...SuggestedWork at officeRelocationFlexible hours1 day per week$112.5k - $184k
...the last year, we've grown our customer base over 5x and continued to... ...adding more customer-centric support engineers to help our customers build... ...problems Troubleshoot new bugs and formalize bug reports... ...-related incidents affecting SaaS uptime, including degraded service...Suggested$210k - $250k
...committed researchers, engineers, policy experts, and business... ...the Role We are hiring Support Engineers to serve as... ...strategic enterprise customers. As a Support Engineer... ...APIs and technical SaaS products, and can read... ...hunt of tracking down a bug, and are energized by fixing...SuggestedVisa sponsorship$79.47k - $105.96k
...diverse perspectives from our customers, communities and each other.... ...Impact We are seeking a Technical Support Engineer (Tier 2+) to support... ...support and maintain a complex SaaS infrastructure while adhering... ...errors, document and escalate bugs, and partner closely with Engineering...SuggestedWork at office- ...looking for a Senior Technical Support Engineer to become a technical... .... This is not a traditional customer support role. You’ll investigate... ...engineers reproduce difficult bugs, improve developer experience... ..., or technically complex B2B SaaS products Experience supporting...Remote workFlexible hours
- ...We are a small team of engineers wrangling problems from... ...year we 3x our ARR; our customers range from YC batch to... ...customers. THE ROLE Most "support" roles end at "i filed... ...reproduce it, find the bug, write the fix, get it... ...queue end to end. triage, reproduce, fix, ship,...Remote work
- Position OverviewOur customers are at the forefront of some of the most interesting data... ...well, they leverage the expertise of our Support Engineering Team, composed of technical subject... ...defense for complex technical issues, bug diagnosis, or resolving critical outages...10 hours per weekShift work
$80k - $115k
...exceptional workplace cultures. Solution Support Engineer-Remote Colorado-Remote New Jersey... ...Software Products (ex: Zentra) Triage and identify root cause of Customer Issues for Allegion’s Commercial... ...) Cloud Computing environment (SaaS) RESTful Client/Server architecture...Temporary workWork experience placementH1bRemote workFlexible hours$100k - $150k
...Application Support Engineer At Intenseye, we believe protecting people... ...support spectrum: fielding inbound customer questions directly via chat... ...on deeper investigation, bug resolution, and new feature rollouts... ...ideally within an Enterprise SaaS environment. ~ Solid Linux...Work at officeRemote work$84.6k - $94k
...quality care quickly, and feel supported throughout treatment and... ...'LL DO As an IT Support Engineer at Thyme Care, you'll deliver... ...endpoint and identity management, SaaS administration, security and... ...AI tools to move faster. Customer Delight . You thrive in a customer...Work at officeRemote work- ...help employees with technical support, and manage our hardware and... ...You'll provide outstanding customer service and support to our Airwallex... ..., and grow your skills in engineering. Responsibilities:... ...Handle complex requests and triage and prioritise - escalating where...For contractorsWork at officeRemote workWorldwideShift work
- ...production health and customer issue resolution... ...problems and clinical UI bugs. You investigate,... ...technical language Build support infrastructure: define triage workflows, write... ...into product or engineering priorities Train... ...production operations at a SaaS or data platform...
- ...Cloaked Customer Success Engineer Cloaked is a consumer privacy app. We help people take back control... ...tools and automation that help our support team resolve issues on their own, while... ...the internal tools, and start fixing bugs in the codebase. Month 3: Work independently...
- ...Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one... ...expansions as needed Submit and manage Feature Requests and/or Bugs into product marketing and development teams. Advocate...Work experience placementShift workWeekend work
- ...enterprise AI platform, is seeking a senior support engineer in a hybrid NYC/London setup. You will own triage and resolution of complex customer production issues, guiding technical end... ...have 5+ years in enterprise B2B SaaS support, deep cloud and Python skills, API...
$80k - $110k
...Support Engineer- AI Powered CyberSecurity SaaS - $80,000 - $110,000 base salary + - Fully Remote About the Role A leading provider of workforce monitoring... ...technical pain points in both our solutions and our customers' implementations. ~ Exceptional written and verbal...Full timeRemote workWorldwide- ...TransPerfect Legal Solutions Director, Customer Support Business Unit Digital Reef Supervising N... ...looking for a passionate Customer Support Engineer to provide Saturday and Sunday (10am-7pm... .... This includes the writing of detailed bug reports within Digital Reef’s...Full timeRemote workWeekend work3 days per week
$100k - $115k
...orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and... ...redundant IT spend. We are looking for a Senior Technical Customer Support Engineer who thrives in a fast-paced environment, enjoys solving complex...- Harrison.ai is seeking a Support Engineer in the United States to join our Service Excellence Squad. You will provide Level 2 support for... .... You’ll work across three areas—teleradiology operations, SaaS customer support, and corporate IT—handling incidents, ensuring...Remote job
- WRITER is seeking a senior support engineer to empower our enterprise customers. You’ll own triage and resolution of complex production issues, guide end users, and provide Tier 2 support across the stack using Salesforce, Slack, and Zoom. Collaborate with Success, Education...
$70k - $93k
...matter at scale. As a Technical Support Analyst (L2), you'll play a... ...role in supporting our customers by providing advanced technical... ...and internal teams, including engineering, sales, supply and product management... ...to provide workarounds or bug fixes, and work with the...Remote workHome officeVisa sponsorshipWork visaFlexible hoursWeekend work$120k - $190k
...open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and... ...the infrastructure to govern, scale, and customize AI across their entire business - without... ...for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-...Work experience placementWork at officeHome officeFlexible hoursShift work- Join to apply for the Technical Support Engineer - US Pacific role at Etleap . Etleap was born... ...you'll be the technical expert helping customers troubleshoot data pipeline issues, plan... ...systems work. What you are going to do Triage and investigate new issues using...Full timeRemote work
- Composio is looking for a Technical Support Engineer to manage the customer support queue, triaging and resolving issues while writing code in TypeScript and Python. This role demands a mix of technical understanding and customer interaction, with responsibilities including...Remote job
$90k - $115k
...rapidly, and our Technical Support Engineering team is scaling alongside it... ...2024 Stevie Gold Award for Customer Service, helping customers solve... ...Engineering) at a cloud or SaaS provider. SQL proficiency—... ...departments to coordinate issue triaging, diagnosis, and resolution....Full timeWork experience placementWork at officeFlexible hours$55 - $65 per hour
...Range $55.00/hr - $65.00/hr Insight Global is looking for a Customer Support Engineer (L2) to join on behalf of one of their global AI-focused... ...with product engineers to pinpoint, diagnose, and resolve bugs reported by users, enhancing overall platform stability and...Contract workRemote work$125k - $208.4k
...accelerate drug development and support the entire treatment journey.... ...world-class, “white-glove”, customer support experiences,... ...management, compliance, security, engineering and others as neededTake ownership... ...applications that cannot be triaged by other support teams, to...Full timeWork at officeRemote workWork from homeWeekend work$40.8 - $60 per hour
...Teams provide complete, real-time support to DoorDash employees needing... ...the New York office.Manage, triage, update, and resolve daily... ...application access, and general SaaS troubleshooting.Maintain and troubleshoot... ....You thrive in a fast-paced, customer-focused support environment....Hourly payWork at officeLocal areaRemote workFlexible hours- ...fintech, crypto, and SaaS. In January 2026, we closed... ...for a Technical Support Analyst to help us deliver... ...and resolve advanced customer and partner issues... ...team's 24x7 coverage: triage promptly, communicate... ...insights back to Product and Engineering ~ Collaborate...Work at officeWork from homeWorldwideFlexible hours
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