Customer Support Engineer — SaaS & Bug Triage
Moab
Moab is seeking a dedicated support team member to ensure customer satisfaction by managing inquiries, troubleshooting issues, and advocating for customers. The role involves investigating bugs, collaborating with engineering, and maintaining an organized workflow. The ideal candidate is a strong communicator, curious about technology, familiar with AI tools, and can manage multiple threads effectively. Prior experience in B2B SaaS support or related industries is a significant advantage. #J-18808-Ljbffr Moab
- Technical Support Engineer Location: Remote (United States)... ...the front-line owner of customer support tickets,... ...In this role, you will triage incoming tickets, troubleshoot... ...and escape confirmed bugs to engineering with... ...Previous experience in a SaaS support or customer-...SuggestedRemote work
- incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical challenges. You will interact with... ...teams to resolve issues. Ideal candidates have SaaS experience, strong coding and communication skills, and...SuggestedRemote job
- Socure is looking for a Technical Support Engineer in New York, NY, focused on delivering exceptional customer service and technical... ...customer issues from initial triage to resolution, collaborating with... ...Bachelor's degree, over 3 years of SaaS technical support experience,...SuggestedFull timeMonday to Friday
$56.9k - $105.7k
Censis is seeking a Technical Support Engineer to troubleshoot and close tier II support tickets... ..., system maintenance, and effective customer engagement. You will collaborate with Tier... ...support experience and proficiency in SaaS tools like Zendesk and SalesForce. The...Suggested- Zafran Security is looking for a customer-centric Support Engineer in New York. This role involves managing support cases and collaborating with Product... ...ideal candidate will have 3-5 years of experience in a SaaS environment with strong troubleshooting skills. The...SuggestedHome officeFlexible hours
$75k
...we’re seeking to welcome a new Support Engineer (Tier 1) to be an integral part of our expanding Customer Success team. Litify’s Support... ...configuration issues, product bugs, and Salesforce platform bugs... ...experience (preferably in the SaaS space) 1-3 years of experience...$210k - $250k
...committed researchers, engineers, policy experts, and business... ...the Role We are hiring Support Engineers to serve as... ...strategic enterprise customers. As a Support Engineer,... ...APIs and technical SaaS products, and can read... ...hunt of tracking down a bug, and are energized by fixing...Work at officeVisa sponsorshipFlexible hours$79.47k - $105.96k
...diverse perspectives from our customers, communities and each other.... ...Impact We are seeking a Technical Support Engineer (Tier 2+) to support... ...support and maintain a complex SaaS infrastructure while adhering... ...errors, document and escalate bugs, and partner closely with Engineering...Work at office- Connected Manufacturing™ is seeking a Front Line Support (FLS) Engineer, fully remote, to join their technical support team. This role requires... ...four years of technical support experience and strong customer-facing skills. The ideal candidate will address technical inquiries...Remote job
- ...applications while nurturing a supportive and inclusive global... ...Technical Support Engineers with hands‑on... ...two is highly valued. Customer Success & Support at Laravel... ...Plain) to efficiently triage, prioritize, and... ...or challenging cases. Bug Reporting and Feature...Remote work
$77.06k - $108.78k
Customer Support Engineer Fastly’s edge cloud platform powers high‑performance digital experiences. The... ...UI and API literacy: navigate modern SaaS control panels and RESTful APIs via CLI... ...communication and analytical skills. Triage proficiency: demonstrate knowledge of...Work at officeLocal areaFlexible hoursShift work- ...We are a small team of engineers wrangling problems from... ...year we 3x our ARR; our customers range from YC batch to... ...customers. THE ROLE Most "support" roles end at "i filed... ...reproduce it, find the bug, write the fix, get it... ...queue end to end. triage, reproduce, fix, ship,...Remote work
- ...client in locating a Software Support Engineer Manager . Our client is a... ...credit unions connect with their customers across mobile, in-branch, and... ...online through a cloud-based SaaS platform that integrates... ...to address software issues, bug fixes, and feature enhancements...
- A leading executive search firm is seeking a Software Support Engineer Manager to oversee a team ensuring efficient customer support for a cloud-based SaaS platform. The role focuses on driving technical issue resolution, enhancing team capabilities, and maintaining high...
$100k - $140k
...frictionless experiences. As a Support Engineer at CLEAR, you will be our... ...What you'll do: * Respond to customer inquiries and support tickets... ...teams to escalate and triage complex technical issues, ensuring... ...* Record and communicate bug reports, feature requests, and...Full timeCasual workWork at officeFlexible hours- Appficiency Inc. is looking for a Product Support Engineer to provide customer support for NS products & Microsoft 365. The role involves resolving customer issues, gathering feedback, and maintaining ticket records. Ideal candidates should have over 3 years in technical...
- ...TransPerfect Legal Solutions Director, Customer Support Business Unit Digital Reef Supervising N... ...looking for a passionate Customer Support Engineer to provide Saturday and Sunday (10am-7pm... .... This includes the writing of detailed bug reports within Digital Reef’s...Full timeRemote workWeekend work3 days per week
- ...this role, you’ll be the first line of technical support for our customers. You’ll troubleshoot issues, investigate bugs, answer technical questions, and help... ...platform. You’ll work closely with our Solution Engineering and Product teams to escalate effectively and...Work at officeLocal areaRemote workHome office
- The Talent As a Product Support Engineer at SnapOn Software, you will play a key role in supporting customers to ensure they successfully use and... ...improvements. Testing of Bug resolutions and Change requests... ...experience, preferably at a SaaS company Degree in computer science...Work experience placement
- ...: Monarch is seeking an IT Support Engineer to join our team during a period... ..., device security, and SaaS access are reliable, auditable... ...our fully distributed team, triaging and resolving issues... ...written communication, strong customer service instincts, and the ability...Work at officeRemote workWork from homeWeekend work
- WhatConverts is looking for a Technical Support Engineer to provide top-notch support to customers. This fully remote role involves troubleshooting various technical... ...in technical support and a strong understanding of SaaS products. Join us and be part of a team that...Remote job
- Join to apply for the Technical Support Engineer - US Pacific role at Etleap . Etleap was born... ...you'll be the technical expert helping customers troubleshoot data pipeline issues, plan... ...systems work. What you are going to do Triage and investigate new issues using...Full timeRemote work
$80k - $100k
Verana Health is seeking a Technical Support Engineer to join their NYC team. In this hybrid position, you'll leverage your technical expertise... ...qualifications include 2+ years of support experience in a SaaS environment, proficiency in web technologies such as JavaScript...- An innovative tech company is seeking a Technical Support Engineer to deliver exceptional user support. This remote role requires... ...3+ years of experience in Technical Support for B2B SaaS platforms. You will ensure customer satisfaction by debugging and troubleshooting complex...Remote job
$90k - $125k
...Location Type Remote Department Engineering Compensation $90K - $125K Job Title: Support Engineer Company Overview :... ...Support Engineer to support our SaaS products by bridging the gap between... ...products Meet (virtually) with customers and internal stakeholders to...Full timeRemote workFlexible hours- ...open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and... ...the infrastructure to govern, scale, and customize AI across their entire business - without... ...for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-...Work experience placementWork at officeHome officeFlexible hoursShift work
- ...done. About the Role The RVP, Priority Support Engineering reports into the Head of Global Support... ...technical solutions to enterprise customers in a senior field role, with revenue accountability... ...senior field role at a cloud, data, or SaaS company (e.g., Sales Engineering, Sales...Shift work
$130k - $150k
...looking for an Implementation & Support Engineer to be the technical front line for our customers. The company brings complete insight... ...customer incidents end‑to‑end: triage, reproduce, debug, fix/... ...early. Feed product/R&D with crisp bug reports and usability feedback....Full timeRemote work$90k - $125k
Launch Tennessee seeks a Support Engineer to enhance client experience for their SaaS products. The ideal candidate has over 3 years of experience in technical support or software development, possesses strong communication skills, and is comfortable debugging complex...Remote jobFlexible hours- ...skills, and effectively applying them to support customer needs indicate success in a rapidly... ...We are looking for a Technical Support Engineer to provide first-level technical support... ...cross-functional teams, handle incident triage, and contribute to knowledge base improvements...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Engineer — SaaS & Bug Triage. Be the first to apply!
- junior support engineer New York, NY
- application support developer New York, NY
- system support engineer New York, NY
- software technical support engineer New York, NY
- support engineer New York, NY
- senior support engineer New York, NY
- IT network engineer New York, NY
- cloud support engineer New York, NY
- IT software engineer New York, NY
- support escalation engineer New York, NY

