Customer Support Engineer — SaaS & Bug Triage
Moab
Moab is seeking a dedicated support team member to ensure customer satisfaction by managing inquiries, troubleshooting issues, and advocating for customers. The role involves investigating bugs, collaborating with engineering, and maintaining an organized workflow. The ideal candidate is a strong communicator, curious about technology, familiar with AI tools, and can manage multiple threads effectively. Prior experience in B2B SaaS support or related industries is a significant advantage. #J-18808-Ljbffr Moab
- parcelLab GmbH is seeking a Technical Support Specialist to serve as 2nd level support for B2B customers. You will handle complex technical cases, investigate issues... ...work environment and the chance to be part of a fast-growing SaaS company. #J-18808-Ljbffr parcelLab GmbHSuggestedRemote work
- incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical challenges. You will interact with... ...teams to resolve issues. Ideal candidates have SaaS experience, strong coding and communication skills, and...SuggestedRemote job
- ...whether it's powering customer support, writing code, analyzing... ...a Founding Support Engineer to join the team. The... ...how-to tickets for a SaaS tool. You are debugging... ...know the difference. Triage and file issues to engineering... ...and reproducible bug reports handed to engineering...SuggestedWork at officeFlexible hours2 days per week
$210k - $250k
...Support Engineer Anthropic's mission is to create reliable, interpretable... ...'s most strategic enterprise customers. As a Support Engineer, you'... ...fluent with APIs and technical SaaS products, and can read... ...the hunt of tracking down a bug, and are energized by fixing...SuggestedWork at officeVisa sponsorshipFlexible hours$112.5k - $184k
...the last year, we've grown our customer base over 5x and continued to... ...adding more customer-centric support engineers to help our customers build... ...problems Troubleshoot new bugs and formalize bug reports... ...-related incidents affecting SaaS uptime, including degraded service...Suggested- ...Our work revolves around our customers. The people who succeed here... ...Who We Need Rillet's support function is new and being built... ...it to scale through engineering, not just headcount. You'll... ...respond to inbound questions, triage bugs, and get customers unblocked...Work at officeRemote workRelocationFlexible hours
- ...Who We Need Rillet's support function is new and being built intentionally... ...building it to scale through engineering, not just headcount. You'll join as one of our first Customer Support Engineers: a hybrid... ...to inbound questions, triage bugs, and get customers unblocked...Work at officeRelocationFlexible hours
- ...applications while nurturing a supportive and inclusive global... ...Technical Support Engineers with hands‑on... ...two is highly valued. Customer Success & Support at Laravel... ...Plain) to efficiently triage, prioritize, and... ...or challenging cases. Bug Reporting and Feature...Remote work
$137k - $205.6k
...is scaling rapidly to accommodate new customers, saving them hours of development time... ...the Role As a member of our technical support engineering team, you will be on the front lines providing... ...customer issues Ability to debug and triage bugs and escalations from customers Can...Work experience placement$79.47k - $105.96k
...diverse perspectives from our customers, communities and each other.... ...Impact We are seeking a Technical Support Engineer (Tier 2+) to support... ...support and maintain a complex SaaS infrastructure while adhering... ...errors, document and escalate bugs, and partner closely with Engineering...Work at office- ...We are a small team of engineers wrangling problems from... ...year we 3x our ARR; our customers range from YC batch to... ...customers. THE ROLE Most "support" roles end at "i filed... ...reproduce it, find the bug, write the fix, get it... ...queue end to end. triage, reproduce, fix, ship,...Remote work
$112.5k - $184k
...company in the world runs on custom software for critical... ..., handling customer support workflows, building... ...customer‑centric support engineers to help our customers build... ...Troubleshoot new bugs and formalize bug reports... ...related incidents affecting SaaS uptime, including...- ...reduce downtime, and keep customers in the loop. Since launching... ...of responders across Engineering, Product, and Support use incident.io to restore... ...and provide support when a bug sneaks in. We also collaborate... ...similar role , preferably at a SaaS company, with some...Remote work
- Position OverviewOur customers are at the forefront of some of the most interesting data... ...well, they leverage the expertise of our Support Engineering Team, composed of technical subject... ...defense for complex technical issues, bug diagnosis, or resolving critical outages...10 hours per weekShift work
$100k - $150k
...Application Support Engineer At Intenseye, we believe protecting people... ...support spectrum: fielding inbound customer questions directly via chat... ...on deeper investigation, bug resolution, and new feature rollouts... ...ideally within an Enterprise SaaS environment. ~ Solid Linux...Work at officeRemote work- ...Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one... ...expansions as needed Submit and manage Feature Requests and/or Bugs into product marketing and development teams. Advocate...Work experience placementShift workWeekend work
$80k - $100k
...Support Engineer- AI Powered CyberSecurity SaaS - $80,000 - $100,000 base salary + - Fully Remote About the Role A leading provider of workforce monitoring... ...technical pain points in both our solutions and our customers' implementations. ~ Exceptional written and verbal...Full timeRemote workWorldwide- ...production health and customer issue resolution... ...problems and clinical UI bugs. You investigate,... ...technical language Build support infrastructure: define triage workflows, write... ...into product or engineering priorities Train... ...production operations at a SaaS or data platform...
- Job Title: Tech Support Specialist Position Type: Full... ...assistance to customers and internal users. This... ...hardware, software, or SaaS issues, resolving tickets... .../3 support, DevOps, or engineering teams. Document troubleshooting... ...to provide feedback on bugs or feature requests....Full timeRemote workShift workWeekend work
- ...leader in AI incident response, is hiring a Technical Support Engineer to provide world-class customer support and tackle technical challenges. The role involves... .... Successful candidates will have experience in a SaaS environment, the ability to write code, and excellent...Remote job
- WRITER is seeking a senior support engineer to empower our enterprise customers. You’ll own triage and resolution of complex production issues, guide end users, and provide Tier 2 support across the stack using Salesforce, Slack, and Zoom. Collaborate with Success, Education...
$70k - $93k
...matter at scale. As a Technical Support Analyst (L2), you'll play a... ...role in supporting our customers by providing advanced technical... ...and internal teams, including engineering, sales, supply and product management... ...to provide workarounds or bug fixes, and work with the...Remote workHome officeVisa sponsorshipWork visaFlexible hoursWeekend work- ...based due to the hands‑on hardware support required, with up to 25% travel to customer sites across the U.S. The... ...ongoing support and resolve issues. If bugs are identified, you'll document findings... ..., and collaborate with engineering teams to drive issue resolution...Work at office
$85k - $99.4k
We are looking for a Senior Customer Support Engineer to join our Application Support team in the United States. Job Requirements and Skills owned... ...that reduced future ticket volume support enterprise SaaS customers and know how to communicate clearly with both business...Local areaImmediate start- ...identification (RFID) technology, a dedicated customer-support team, and a secure database to track and... ..., transport, and sale. As Support Engineer, you will have the opportunity to thrive... ...permanent, code-based solutions such as bug fixes, data correction scripts, API improvements...Permanent employment
$41.6k - $52k
...people. More than 23,000 global customers rely on Employ to make... ...About the Opportunity - Technical Support Specialist We are hiring a... ...year of proven experience in a SaaS or similar organization providing... ...API errors, integration bugs, and other complex technical issues...Work at officeRemote workFlexible hours$55 - $65 per hour
...Range $55.00/hr - $65.00/hr Insight Global is looking for a Customer Support Engineer (L2) to join on behalf of one of their global AI-focused... ...with product engineers to pinpoint, diagnose, and resolve bugs reported by users, enhancing overall platform stability and...Contract workRemote work- ...TransPerfect Legal Solutions Director, Customer Support Business Unit Digital Reef Supervising N... ...looking for a passionate Customer Support Engineer to provide Saturday and Sunday (10am-7pm... .... This includes the writing of detailed bug reports within Digital Reef’s...Full timeRemote workWeekend work3 days per week
- ...fintech, crypto, and SaaS, including Sapphire Ventures... ...for a Technical Support Analyst to help us deliver... ...and resolve advanced customer and partner issues... ...team's 24x7 coverage: triage promptly, communicate... ...insights back to Product and Engineering Collaborate with...Work at officeWork from homeFlexible hours
- Position Title: Senior Technical Support Engineer Location: Exton, PA or Remote Are you passionate... ..., and deliver effective solutions for customers. Support Bentley products and their... ...years supporting enterprise software in SaaS, cloud, or hybrid environments. Proven...Remote work
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