Customer Support Engineer — SaaS & Bug Triage
Moab
Moab is seeking a dedicated support team member to ensure customer satisfaction by managing inquiries, troubleshooting issues, and advocating for customers. The role involves investigating bugs, collaborating with engineering, and maintaining an organized workflow. The ideal candidate is a strong communicator, curious about technology, familiar with AI tools, and can manage multiple threads effectively. Prior experience in B2B SaaS support or related industries is a significant advantage. #J-18808-Ljbffr Moab
- ...Technical Support Engineer We're looking for a Technical Support... ...to every single customer, regardless of their plan... ...workaround, when it needs a bug report, and when it... ...Investigate and triage bugs end-to-end: reproducing... ...tools Background in Saas, developer tools, or...SuggestedImmediate startShift work
- FOSSA is seeking a Sr. Support Engineer to provide exceptional technical customer support. In this role, you will manage customer issues, advocate for clients, and... ...across FOSSA. You should have experience with B2B SaaS platforms, excellent communication skills, and the...SuggestedFlexible hours
- Socure is looking for a Technical Support Engineer in New York, NY, focused on delivering exceptional customer service and technical... ...customer issues from initial triage to resolution, collaborating with... ...Bachelor's degree, over 3 years of SaaS technical support experience,...SuggestedFull timeMonday to Friday
- parcelLab GmbH is seeking a Technical Support Specialist to serve as 2nd level support for B2B customers. You will handle complex technical cases, investigate issues... ...work environment and the chance to be part of a fast-growing SaaS company. #J-18808-Ljbffr parcelLab GmbHSuggestedRemote work
- incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical challenges. You will interact with... ...teams to resolve issues. Ideal candidates have SaaS experience, strong coding and communication skills, and...SuggestedRemote job
- ...and care deeply about solving customer problems with precision. If... ...About the role The Technical Support Engineer is a customer-focused problem... ...customer issues from initial triage through resolution, collaborating... ...technical support role in a SaaS environment. U.S. Citizenship...Monday to FridayWeekend work
$116k - $145k
...Joining Collibra’s Customer Support team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra... ...customer facing role, ideally in a SaaS environment Analytical and... ...the challenge of looking for bugs and resolving them. Focused...Work experience placementWork at officeFlexible hours2 days per week- ...reduce downtime, and keep customers in the loop. Since launching... ...thousands of responders across Engineering, Product, and Support use incident.io to restore... ...and provide support when a bug sneaks in. We also... ...similar role , preferably at a SaaS company, with some experience...Remote work
$137k - $205.6k
...is scaling rapidly to accommodate new customers, saving them hours of development time... ...the Role As a member of our technical support engineering team, you will be on the front lines providing... ...customer issues Ability to debug and triage bugs and escalations from customers Can...Work experience placement- ...are seeking a Senior Technical Support Engineer to serve as the technical bridge between customers and engineering. This role is focused... ...supporting a highly technical SaaS platform used by engineering... ...engineering Create high-quality bug reports and reproducible technical...
- ...digital assets. What we're looking for As a Customer Support Engineer at Fordefi, you will be the first... ...investigation into customer issues, triage and troubleshoot problems, and collaborate... ...Technical Aptitude : Experience with SaaS architecture and cloud‑based systems....
- ...We are a small team of engineers wrangling problems from... ...year we 3x our ARR; our customers range from YC batch to... ...customers. THE ROLE Most "support" roles end at "i filed... ...reproduce it, find the bug, write the fix, get it... ...queue end to end. triage, reproduce, fix, ship,...Remote work
$79.47k - $105.96k
...diverse perspectives from our customers, communities and each other.... ...Impact We are seeking a Technical Support Engineer (Tier 2+) to support... ...support and maintain a complex SaaS infrastructure while adhering... ...errors, document and escalate bugs, and partner closely with Engineering...Work at office$100k - $120k
...biggest problems facing engineering and legal teams today.... ...Mission You are a Sr. Support Engineer that thrives... ...of‑the‑line technical Customer Support, with a focus... ...process, ensuring timely triage, prioritization, and... ...complex B2B SaaS platforms, with a demonstrated...Flexible hours- Collibra is seeking a Senior Customer Support Engineer II in New York. You will identify defects in the software platform and support customer satisfaction in a hybrid work environment. The ideal candidate will have 4+ years of experience in a customer-facing role, proficiency...
- ...applications while nurturing a supportive and inclusive global... ...Technical Support Engineers with hands‑on... ...two is highly valued. Customer Success & Support at Laravel... ...Plain) to efficiently triage, prioritize, and... ...or challenging cases. Bug Reporting and Feature...Remote work
$100k - $150k
.... The Role As an Application Support Engineer, you will cover the full support... ...spectrum: fielding inbound customer questions directly via chat... ...teams on deeper investigation, bug resolution, and new feature... ...ideally within an Enterprise SaaS environment Solid Linux fundamentals...Work at officeRemote work$55 - $65 per hour
...Range $55.00/hr - $65.00/hr Insight Global is looking for a Customer Support Engineer (L2) to join on behalf of one of their global AI-focused... ...with product engineers to pinpoint, diagnose, and resolve bugs reported by users, enhancing overall platform stability and...Contract workRemote work$120k - $190k
...open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and... ...the infrastructure to govern, scale, and customize AI across their entire business – without... ...for a talented Designated Technical Support Engineer to join our rapidly expanding, venture‑...Work experience placementWork at officeHome officeFlexible hoursShift work- ...production health and customer issue resolution... ...problems and clinical UI bugs. You investigate,... ...technical language Build support infrastructure: define triage workflows, write... ...into product or engineering priorities Train additional... ...operations at a SaaS or data platform company...
$90k - $115k
...rapidly, and our Technical Support Engineering team is scaling alongside it... ...2024 Stevie Gold Award for Customer Service, helping customers solve... ...Engineering) at a cloud or SaaS provider. SQL proficiency—... ...departments to coordinate issue triaging, diagnosis, and resolution....Full timeWork experience placementWork at officeFlexible hours- ...TransPerfect Legal Solutions Director, Customer Support Business Unit Digital Reef Supervising N... ...looking for a passionate Customer Support Engineer to provide Saturday and Sunday (10am-7pm... .... This includes the writing of detailed bug reports within Digital Reef’s...Full timeRemote workWeekend work3 days per week
$54k - $120k
...Navan is seeking an IT Support Engineer for our New York City office. This is an on‑site position... ...: Install, configure, and troubleshoot SaaS applications, operating systems, and... ...deliverables What We’re Looking For Focus on the customer: As an IT Support Engineer, you are...Work at officeLocal areaRemote workWeekend work- ...global markets transforming customer experience for multi‑million... ...Twitter. Responsibilities Customer Support: Provide first-level... ...Incident Management: Monitor and triage incoming support requests via... ...Splunk, and Grafana is required. Engineer (preferably IT or Computer...
- ...Role fal is seeking a highly skilled Technical Support Engineer to provide high-quality support and service to our Customer base and Internal teams. You will play a critical... ...detailed case records. Reproduce, document bugs or edge cases in collaboration with engineering...
- ...VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing... ...as needed Submit and manage Feature Requests and/or Bugs into product marketing and development teams. Advocate for...Work experience placementShift workWeekend work
$85k - $99.4k
...We are looking for a Senior Customer Support Engineer to join our Application Support team in the United States. Job Requirements and Skills owned... ...that reduced future ticket volume support enterprise SaaS customers and know how to communicate clearly with both business...Local areaImmediate start- ...Communications, Inc. is seeking a full-time remote Technical Support Engineer to provide expertise in resolving complex user issues and enhancing... ...have over 3 years of experience in technical support for B2B SaaS platforms and a proven ability to manage multiple tasks...Full timeRemote work
$44 - $54 per hour
Technical Support Engineer - University Graduate 2026 New York City, NY United States About the... ...support our growing base of enterprise customers. As a member of our Technical Support... ...Product teams to test new products, identify bugs, and provide critical feedback for...Hourly payFlexible hours- An innovative tech company is seeking a Technical Support Engineer to deliver exceptional user support. This remote role requires... ...3+ years of experience in Technical Support for B2B SaaS platforms. You will ensure customer satisfaction by debugging and troubleshooting complex...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Engineer — SaaS & Bug Triage. Be the first to apply!
- service support engineer New York, NY
- cloud support engineer New York, NY
- senior application support engineer New York, NY
- remote support engineer New York, NY
- application support engineer New York, NY
- IT field engineer New York, NY
- IT support engineer New York, NY
- senior support engineer New York, NY
- IT data engineer New York, NY
- support engineer New York, NY

