Customer Support Engineer — SaaS & Bug Triage
Moab
Moab is seeking a dedicated support team member to ensure customer satisfaction by managing inquiries, troubleshooting issues, and advocating for customers. The role involves investigating bugs, collaborating with engineering, and maintaining an organized workflow. The ideal candidate is a strong communicator, curious about technology, familiar with AI tools, and can manage multiple threads effectively. Prior experience in B2B SaaS support or related industries is a significant advantage. #J-18808-Ljbffr Moab
$120k - $140k
...Role We are looking for a customer-obsessed Support Engineer to keep Thesis's live... ...Own client issue resolution: Triage, debug, and resolve technical... ...configurations, workflow changes, and bug fixes in our TypeScript/... ...working on production B2B SaaS. Hands‑on coding ability...SuggestedWork experience placementWork at office3 days per week$150k - $200k
...Team The Technical Support Team is usually the first... ...incident.io and our customers. We’re part of Product... ...provide support when a bug sneaks in. We also collaborate... ...with Product and Engineering, being an essential... ...role, preferably at a SaaS company, with some experience...Suggested$90.65k - $108.78k
...Customer Support Engineer (CSE)The Fastly Edge Cloud Platform powers the best of the internet. Our Customer... ...) and portal engagements. Join live triage sessions by video or phone when a... ...API literacy: Comfort navigating modern SaaS control panels and RESTful APIs, including...SuggestedWork at officeLocal areaRemote workFlexible hoursNight shift- ...Customer Support Engineer, Data PlatformLocation: San Francisco CA, New York NY, or RemoteTeam: Customer... ....Investigating, troubleshooting and triaging product support questions from end users... ...team.Submitting well documented bugs and feature requests arising from customer...SuggestedFlexible hoursWeekend work
- ...Key Responsibilities: Customer Technical Support : Serve as the primary technical... ...actionable findings to the engineering team. Customer... ...in software enhancements, bug resolution, internal tool development... ..., preferably within a SaaS environment. Back-End Development...SuggestedFlexible hours
$99k - $145k
...What You'll Do: Support is a deep part of... ...all user messages. Customers write in with... ..., suggestions, or bug reports, and we need... ...community forums Triage bugs and requests... ...Collaborate with the engineering and product team... ...experience in a technical SaaS environment...Permanent employmentFull timeTemporary workCasual workWork at officeFlexible hoursWeekend work- ...production health and customer issue resolution... ...problems and clinical UI bugs. You investigate,... ...technical languageBuild support infrastructure: define triage workflows, write... ...them into product or engineering prioritiesTrain... ...production operations at a SaaS or data platform...
- ...Customer Support EngineerAs a Customer Support Engineer at Heidi, you'll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our... ...customer impactMonitor server health, system status, and bug reports, taking immediate action to mitigate impact,...Live inImmediate startHome office
$75k - $85k
...0-171. As a Tier 1 Technical Support Representative, you'll work hands... ...platform every day, helping customers onboard and keeping them... ...complex issues to senior support engineers. Fully remote position —... ...out across their organizations Triage and elevate complex technical...For contractorsRemote workMonday to Friday- ...Coder is looking for a Customer Support Engineer to join our dynamic, collaborative team. In this pivotal role, you'll work hand-in-hand with our... ...cases Identify and communicate product usage trends, bugs and feature requests Guide and mentor new team members on processes...
- ...Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians... ...including Privia Health and Agilon. The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction...
$100k - $120k
...Technical Support EngineerShield is a global startup, with offices... ...experienced Technical Support Engineer with strong application and... ...support resource for our US region customers. This role combines deep... ...-facing technical support in SaaS or enterprise environments.Strong...Worldwide$90k - $95k
...Join our mission to deliver unparalleled customer support in the dynamic world of cryptocurrency... ...DeFi. As a Customer Frontline Support Engineer, you will act as the first point of contact... ...technical support for Fireblocks' SaaS platform, going above and beyond to address...WorldwideMonday to FridayShift workRotating shift$145k - $170k
...meaningful work of your career, help our customers and partners advance their AI... ...low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering... ...using CLI and internal tools. Alert Triage and Maintenance: Manage alert triage,...Full timeTemporary work- ...fast-growing enterprise SaaS platform powering... ...We are seeking a Tech Support Specialist to provide... ...Responsibilities Customer Technical Support Provide... ...issues to development or engineering teams Track and document... ...QA teams to identify bugs and product...Full timeRemote workShift work
$40k - $45k
...Customer Support Analyst (Part Time) ChargeAfter is pioneering the embedded... ...lenders and a data-driven matching engine, ChargeAfter streamlines the... ...Platform diagnose technical bugs or error messages ~-... ...relevant industry (Tech, eCommerce, SaaS) and/or similar role(s);...Part timeInternshipLocal areaRemote workShift workWeekend workAfternoon shift- ...technical issues reported by enterprise customers - analyse symptoms, form hypotheses,... ...from intake to resolution, across the support → engineering escalation chain Communicate proactively... ...(B2B) customers, ideally in a SaaS or cloud-based product environment ~...Full timeImmediate startWeekend workAfternoon shift
$95k - $130k
...Treasury is hiring a Technical Support Specialist to investigate, triage, and resolve issues for the customers running payments on our... ...customers, our products, and our engineering teams. Nuanced... ...facing technical roles at B2B SaaS companies, in functions such...Local area$125k - $208.4k
...accelerate drug development and support the entire treatment journey.... ...world-class, “white-glove”, customer support experiences,... ...management, compliance, security, engineering and others as neededTake ownership... ...applications that cannot be triaged by other support teams, to...Full timeWork at officeRemote workWork from homeWeekend work- ...flexibility of a consultancy, helping customers move from idea to deployed AI... ...Senior Enterprise Support Engineer to serve as the primary technical... ...) to analyze logs, automate triage workflows, and build self-... ...into actionable product specs, bug fixes, and feature enhancements...Remote job
- ...power to understand every customer, automate at scale, and... .... About the role Our Support team is at the heart of... ...benchmark for excellence in B2B SaaS support. This is Attio’s... ...system behaviours to triage effectively before escalating to Engineering. Automation & workflow...Local area
- 1 weekend day, 4 week days shift The Application Support Engineer position supports customer-facing operations by responding to operational and business... ...or live chat. Act as a technical first responder. Triage technical issues across multiple infrastructure levels...Weekend workDay shift1 day per week
$55k
...that delivers high-quality IT support to professional services... ...re looking for an L1 Support Engineer who thrives on working with... ...Android) First-pass network triage: WAN/LAN connectivity, Wi-Fi,... ...Microsoft MS-900 or MD-102 ~ Strong customer service and phone presence...Full timeWork at officeRemote work- ...Services team is a strategic support partner to all Stripes, in office... ...looking for a Tier 1 Support Engineer to join the AMER CorpTech... ...contingent workers, and vendors.Walk customers through problem-solving... ...and maintain critical SaaS tools (Google Workspace, Slack...Work at officeRemote work
- ...Time$90k - $120kJob Title: IT Engineer, Workplace TechnologyLocation:... ...with a second office floor to support accelerating business growth.As... ...endpoints, alongside modern SaaS platforms (Google Workspace, Slack... ....ResponsibilitiesOwn and triage the internal IT support channel...Full timeFor contractorsWork at officeLocal area
$108k - $172.5k
...NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired... ...seeking a highly motivated Senior HPC Support Engineer focussing on InfiniBand and NVLink... .... As a primary point of contact for our customers; assisting them with technical questions...Full timeWork experience placement- ...CrewBloom, Inc. is seeking a Customer Support Associate to deliver technical and business support to clients, assist with onboarding, and maintain a seamless customer experience. You will diagnose issues, guide users through portals and integrations, and communicate clearly...Remote work
- ...Senior Technical Support EngineerJoin us as a Senior Technical Support Engineer and help drive the resilience... ...integrations to identify hidden bugs, performance... ...ideally within enterprise SaaS, fintech / blockchain,... ...a single integration, customers can launch regulated crypto...Immediate start
- ...safety tools to unlock the power of Conversational AI for better customer experiences. At LivePerson, we foster an inclusive workplace... ...care about. Overview: We are seeking for a Technical Support Engineer to join our Support team. As a Senior Technical Support Engineer...Local areaRemote workShift work
$160k - $180k
...Senior Technical Support EngineerTechnical support for the people building software — not... ...is hiring two senior technical support engineers to help build its support function before... ..., layered, and difficult to change. The customers are engineering teams running business-...Full timeWork at officeImmediate startRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Engineer — SaaS & Bug Triage. Be the first to apply!
- software technical support engineer New York, NY
- line support engineer New York, NY
- junior application support engineer New York, NY
- IT engineer New York, NY
- application support engineer New York, NY
- remote support engineer New York, NY
- l1 technical support engineer New York, NY
- IT software developer New York, NY
- implementation support engineer New York, NY
- application support developer New York, NY





