Automotive Service Advisor

Automotive Service AdvisorGreat Service Advisors know the difference between writing a repair order and building a customer relationship. At Infiniti of Tacoma, you'll have the support, repair order volume, and team environment to maximize your earning potential.We are hiring an Automotive Service Advisor at Infiniti of Tacoma. While Infiniti of Tacoma provides support and training, previous automotive experience is required. Experience as an Express Service Advisor, Service Writer, or Technician is highly beneficial.This is a fast-paced, high-volume service environment with consistent repair order flow and strong technician support.What You Will ReceiveEarn More Based on Performance: 4.75% of RO parts and labor sales for CSI below zone. 5.25% for CSI above zone. 5.5% for CSI in the top 10% of the zone.Consistent repair order (RO) volumeStrong team and technician supportGrowth opportunities within fixed operationsWhat You'll DoWrite and manage repair orders accuratelyReview vehicle inspections, recommend maintenance and repairs, and communicate customer-pay and warranty needs.Communicate vehicle needs and updates to customersCoordinate between technicians and service customersMaintain follow-up throughout the repair processEnsure a smooth and professional service experienceWho We're Looking ForExperience as an Express Advisor, Express Technician, Technician, Parts Advisor, or dealership employee looking to move into a customer-facing role is highly valued.Strong communication and customer service skillsAbility to stay organized in a fast-paced environmentComfortable multitasking and managing workflowDealership or automotive experience strongly preferredBenefits and PerksMedical, Vision & Dental InsurancePTO accrual starting day one plus paid holidaysVehicle Purchase Program with exclusive employee pricing401(k) with company match and flexible contribution optionsSupplemental Life, LTD, Accident, and Hospital Indemnity InsuranceCompany-Paid Life & AD&D InsuranceEmployee Assistance Program (EAP) & KOFE Financial Wellness ProgramPet InsuranceWhy Choose Infiniti of Tacoma?At Infiniti of Tacoma, our people are our greatest asset. We know that when employees feel supported, respected, and valued, they are able to do their best work. Our culture is built around teamwork, recognition, and creating opportunities for every team member to succeed.Since 1953, Larson Automotive Group has been built on relationships, trust, and a commitment to our people. We believe our employees are the foundation of our success and strive to create a workplace where team members feel respected, appreciated, and supported. Guided by integrity, fairness, and accountability, we proudly provide equal employment opportunities to all qualified candidates.If you're looking for a stable, full-time opportunity with a company that invests in its employees and promotes from within, we'd love to meet you. Apply today to join the team at Infiniti of Tacoma.RequirementsProvide above average Customer Service.Automotive dealership experience preferred, but not necessary.Ability to properly handle potentially stressful situations.Friendly, courteous, professional with a "team player" attitude.Self-motivated to work independently as well as part of a team.Ability to take direction well.Clear and concise communication skillsHighly organizedTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.