Customer Service Representative (Excel/Google Sheet Expert)

Job Description

Job Description

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative / Data & Reporting Coordinator to work directly with our client at their facility. This position will provide day-to-day customer service and administrative support while also handling a significant amount of data entry, spreadsheet management, reporting, and documentation .

The ideal candidate must have strong, hands-on experience with Microsoft Excel and/or Google Sheets and be comfortable creating, maintaining, and updating spreadsheets used by management to track and analyze information.

This is a great opportunity for someone who enjoys working with both people and data and can manage multiple administrative responsibilities while maintaining a high level of accuracy.

Key Responsibilities

• Provide professional customer service and administrative support to customers, employees, and internal departments.
• Enter, update, organize, and maintain data in Excel, Google Sheets, and other company systems.
• Create and maintain spreadsheets used for daily operations, tracking, and management reporting.
• Run reports and compile information for management review.
• Prepare, format, and organize data into easy-to-understand spreadsheets and reports.
• Maintain accurate records and verify data for completeness and accuracy.
• Track information, identify discrepancies, and follow up as needed.
• Perform regular data entry and update spreadsheets with current information.
• Assist with filing, scanning, copying, document organization, and electronic recordkeeping.
• Process and organize paperwork and other documentation.
• Answer customer questions and provide timely assistance in person, by phone, or through email.
• Communicate with internal departments and customers to obtain or clarify information.
• Maintain organized files and ensure documents are properly stored and accessible.
• Assist management with administrative projects and special reporting requests.
• Handle confidential and sensitive information professionally.
• Perform other customer service and administrative duties as assigned.

Required Qualifications

• Strong Microsoft Excel and/or Google Sheets experience is REQUIRED.
• Demonstrated experience creating and maintaining spreadsheets for business use.
• Experience running reports, organizing data, and preparing information for management.
• Strong data entry skills with excellent attention to detail.
• Previous customer service and administrative experience.
• Strong organizational and time-management skills.
• Ability to work independently while also working closely with the client and internal teams.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficiency with Microsoft Office and/or Google Workspace.

Excel / Google Sheets Skills

The successful candidate should be comfortable working with spreadsheets on a regular basis and should have experience with tasks such as:

• Creating and formatting spreadsheets
• Sorting and filtering data
• Maintaining large amounts of data
• Creating formulas and basic calculations
• Preparing reports
• Tracking and updating information
• Organizing data for management review
• Using spreadsheets to monitor and track activity
• Creating professional, easy-to-read reports

Candidates without strong Excel and/or Google Sheets experience will not be considered.

Preferred Qualifications

• Experience in a customer service, administrative, office, data entry, or reporting position.
• Experience preparing reports for supervisors or management.
• Experience working in a fast-paced office or client-site environment.
• Familiarity with Google Workspace, Microsoft Office, or other business software.
• Experience working with databases or other data management systems.

What We're Looking For

We are looking for someone who is organized, dependable, detail-oriented, and comfortable working with numbers and data . The right candidate will be able to communicate professionally with customers while also spending a significant portion of their day working with spreadsheets, reports, and administrative tasks.

CitiStaff Solutions, Inc.

Company Description

CitiStaff Solutions, Inc.