Patient Service Representative

Locations Avenues Clinic LDS Hospital Salt Lake Clinic Primary Children's Hospital North Temple Clinic Avenues Medical Plaza Avenues Physician Tower Avenues Surgical Center Avenues Womens Center Intermountain Health LDS Hospital Intermountain Health Primary Children's Hospital Primary Children's at Riverton Primary Children's at Taylorsville Primary Children's Outpatient Clinic Posting Specifics Entry Rate: $18.31 - $23.80 depending on experience Benefits Eligible: Yes, check them out here Shift Details: Full-time, 36-40 hours per week, schedules will vary Essential Functions Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care. Documents all phone calls accurately and completely in the electronic medical record (EMR). Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients. Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization. Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments. Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved. Minimum Qualifications Six months of customer service experience involving interactions with customers. Demonstrated basic computer skills involving word processing and data entry. Professional manner and strong interpersonal and communication skills. Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. Preferred Qualifications One year of customer service experience involving interactions with customers in person and by phone. Billing and collections experience. Computer literacy in using electronic medical records (EMR) systems and other relevant software. High school diploma or GED preferred. Multilingual. Physical Requirements Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Position may require standing for long periods of time, lifting supplies. May assist patients into/out of the clinic. Location Avenues Medical Plaza, Avenues Physician Tower, Avenues Surgical Center, Avenues Womens Center, Intermountain Health LDS Hospital, Intermountain Health Primary Childrens Hospital, Primary Childrens at Riverton, Primary Childrens at Taylorsville, Primary Childrens Outpatient Clinic, Salt Lake Clinic. Work City: Salt Lake City; Work State: Utah. Scheduled Weekly Hours: 40. The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.31 - $23.80. Benefits We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Payroll and Benefits Eligibility Benefits Eligible: Yes, check them out here. Equal Opportunity Employer Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Data Privacy and Security We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. PEAK Program Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up‑front tuition coverage paid directly to the academic institution. Job Description Context The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. Notes All positions subject to close without notice. Thanks for your interest in continuing your career with our team! #J-18808-Ljbffr Intermountain Healthcare